I’ve placed orders a few items with st.frock, and my experience has slowly become worse over time.
Order 1: Ordered Elizabeth dress in navy. I love it and wear it to work all the time.
Order 2: Ordered another Elizabeth dress in blue, plus a few other items including a Morgan dress, Vanessa skirt and Zoe basic black top. I had to return the Morgan dress and Vanessa skirt because they were a very clingy cheap material, didn’t fit well, and looked nowhere near as nice as the pictures. It took them over a week to process the return and give me a store credit, and this was only after I chased it up.
Order 3: I ordered 2 more of the Elizabeth dress in red and in black/white stripe. Plus a Head over Heels maxi dress and a cardigan. I had a 30% off voucher code that st.frock had emailed all their customers but the code didn’t work at checkout so I paid full price for all of the items. I emailed st.frock telling them my code didn’t work and asking for help with this but never got a response. I should have saved $72.
I received Order 3 last week. Most of the items are fine, except the red Elizabeth dress is faulty. It is the same size as the three other dresses I own in the Elizabeth style, yet this one doesn’t fit! It has been wrongly labelled, or something went wrong when the fabric was cut/sewed. The zipper is also faulty and gets stuck.
The st.frock returns form says that before posting a faulty item, I need to send an email first. I sent an email two days ago but have had no response yet.
So I am really hoping I am not stuck with this dress that can’t be worn. I can’t even re-sell it or gift it because of the faulty zipper. And to add insult to injury, the dress is now on sale on their site for $45. I paid $79!
Some of their clothes are really nice, and some are very cheaply made, it's a bit hit and miss!
If I get a response from St.frock I’ll update this review.
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Order 1: Ordered Elizabeth dress in navy. I love it and wear it to work all the time.
Order 2: Ordered another Elizabeth dress in blue, plus a few other items including a Morgan dress, Vanessa skirt and Zoe basic black top. I had to return the Morgan dress and Vanessa skirt because they were a very clingy cheap material, didn’t fit well, and looked nowhere near as nice as the pictures. It took them over a week to process the return and give me a store credit, and this was only after I chased it up.
Order 3: I ordered 2 more of the Elizabeth dress in red and in black/white stripe. Plus a Head over Heels maxi dress and a cardigan. I had a 30% off voucher code that st.frock had emailed all their customers but the code didn’t work at checkout so I paid full price for all of the items. I emailed st.frock telling them my code didn’t work and asking for help with this but never got a response. I should have saved $72.
I received Order 3 last week. Most of the items are fine, except the red Elizabeth dress is faulty. It is the same size as the three other dresses I own in the Elizabeth style, yet this one doesn’t fit! It has been wrongly labelled, or something went wrong when the fabric was cut/sewed. The zipper is also faulty and gets stuck.
The st.frock returns form says that before posting a faulty item, I need to send an email first. I sent an email two days ago but have had no response yet.
So I am really hoping I am not stuck with this dress that can’t be worn. I can’t even re-sell it or gift it because of the faulty zipper. And to add insult to injury, the dress is now on sale on their site for $45. I paid $79!
Some of their clothes are really nice, and some are very cheaply made, it's a bit hit and miss!
If I get a response from St.frock I’ll update this review.