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2.1 from 2 reviews
0 out of 2 reviewers would shop here again
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2 Reviews from our Community

Overall Review Summary
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Great:
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1
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1
Individual Review Summary
Service:
2
Shipping:
3
Pricing:
2.5
Warranty:
1
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Date Posted:
Ordered On: 20/06/2013
3.2
Overall Rating
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honeypugo would not shop at Fabrixquare again.
Poor Accountability !
First of all, I have to say this store has comfortable and very fashionable men's clothing for the best prices you can get online. I was not dissatisfied with the items I purchased; men's pants and beanies. They were of great quality, exactly as described!

I am unable to account for shipping to Australia as I had it sent to Japan, but this ships from Korea and with EMS shipping it took 3 days to arrive.

They have good customer service in that I was responded to promptly - though I do believe you only correspond with one person on their customer service team, as I never communicated with anyone else (not even superiors when I asked for them).

My grievance with this site comes to its accountability and its unwillingness to take responsibility for information displayed on their website. During check out, I was told I would only pay $87 AUD however I was charged $95AUD. Believing it was a mistake I emailed them. Their explanation was that the website's currency display "has not been updated" so the $95AUD was the correct price.

Whilst I did get a promise from them about updating the site for future customers, they would not offer me any compensation or refunds regarding the misinformation their website made. I find this frustrating and disappointing because a business should stand behind the services and information displayed on their site. For there to have been an error is not the customer's fault nor should I have to pay the extra $8 when I had no idea it was going to be that much.

I will not be shopping here again because I do not feel that they will take responsibility for potential other errors in future.
Similar situation though they kept my items upon return and didn't give my $1000 refund. Absolute FRAUD

jojojo posted on 30/04/2014