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Jessica Buurman Reviews

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2.2 from 18 reviews
6 out of 18 reviewers would shop here again
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Jessica Buurman

18 Reviews from our Community

Overall Review Summary
3
1
5
7
Individual Review Summary
Service:
2.2
Shipping:
2.1
Pricing:
2.4
Warranty:
2.1
Date Posted:
Ordered On: 6/11/2014
4.2
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Danielleb20 would shop at Jessica Buurman again.
Don't know if I would shop here again
I ordered from Jessica Buurman and was frustrated with the lack of communication about my package. I was also frustrated with how long it has taken for my package to arrive. This company sent me an email and explained why it took a few days to hear back and they apologized. They helped to remedy the situation by providing me with a substantial discount off of the shoes. I really appreciate the great customer service I received once they contacted me. There was a little frustration in the beginning ,but I feel that I can safely say this company has done it's best to help me in any way they can.


MOD: Review was updated by Danielleb20 on 20/11/2014
Hi, Danielle

This is Jessica from JESSICABUURMAN.COM

I've just emailed you to answer few of your queries, just in case, below is the rough copy of the email I've just sent to you.

1. 'I have not received an email back. I emailed the customer service representatives on Wednesday of this week and it is Friday night, there has been no reply. I emailed again today and have received nothing back. '

I've run a email history search and from our email history search your email has been replied on time and all within 24 hours (Please see screen shot attached).

2. 'sent me an email saying i would receive my package in "3-4 business days". My follow up question was what exact date would I receive the shoes. I felt 3-4 business days was vague and if EVERY other online store can give me an exact date of arrival, why can't Jessica Buurman.'

The reason we do NOT provide the exact day is because the shipping companies are their individual companies and we do not have any control of their quality of service. Therefore we can not 100% guarantee if the shipping company will 100% deliver your package on the date they've promised us without any delay (how long will it takes to clear the custom..etc).

3. 'while scrolling through some of these other reviews I doubt I will receive my shoes anytime soon. I understand that sometimes there are issues with orders and complications.'

Base on the DHL tracking number we have provided to you, you can track your parcel live on DHL official website. Your package will be arrived either today or tomorrow.

--

Prior to this, base on our email communication, we have not only refund your Express Shipping charge, we've also compensated you for the delay.

We feel we have tried very hard to resolve your issue and the review you've left is bit misleading.

P.S. JESSICABUURMAN is currently undergo a legal process with www.estorereview.com.au due to the fact, estorereview only displays the negative reviews and purposely ignores the positive reviews.

If you have any questions, please feel free to contact us at: support@jessicabuurman.com

Have a nice day.

Regards,

Jessica Buurman Team

JessicaBuurman posted on 20/11/2014
I posted this review in hopes that someone would get back to me, and to express my frustration to other potential customers. You have solved my problem and have gone out of your way to help me. I really appreciate the fantastic customer service I received since. I have emailed the company, to ask if I can make a revision to my review and I have not heard back yet.

Danielleb20 posted on 20/11/2014
Comments are closed

Date Posted:
Ordered On: 5/12/2014
3.7
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
shadddz would shop at Jessica Buurman again.
decent store, VERY satisfied
I purchased the CARMEN Gold studded Ankle boots (http://www.shopjessicabuurman.com/carmen-gold-studded-ankle-boots-p-685.html) from this online shop, because I wanted boots with a similar look to the Chloe Susanna boots that all the celebrities are rocking. These boots were EXACTLY what I was looking for, and I was very pleased to see that they ship worldwide (I live in Canada and a lot of other online shops with similar boots wouldn't ship here).

The price was reasonable and the website even offers a 10% off your first purchase which i was very happy about. I paid with Paypal and no issues, and the boots arrived a little earlier than I expected (website says around 2-4 weeks, I got my boots in 3).
For sizes make sure you purchase a size UP, I am a size 7 and ordered an 8, and they are the perfect fit. The quality of the shoes weren't too bad and I know I will get a lot of wear out of these boots.

The site was excellent with keeping me posted about my order (I got an email for when it was being processed, when the boots got shipped, and even got a tracking number).

the ONLY thing that threw me off, is that the website said shipping was FREE but I had to pay $20 at the door when my boots arrived to the shipping carrier.
Other than this -- good experience.
Hi, shadddz

Thank you for your comment.

In regarding $20 has been charged at the door. We have paid the shipping fee in full at the time of posting your package, there should not be any additional shipping fee charge at the door, unless it was for other services, such as duty fee.

We'd like to file a formal investigation request with the shipping company to see if $20 charged to you is legitimate or how to prevent this happening to other customers.

We are not able to track your JESSICABUURMAN Account details via username: shadddz If you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com

Thank you again for taking your time to leave your comment.

Have a nice day.

Jessica Buurman Team


JessicaBuurman posted on 16/01/2015

Date Posted:
Ordered On: 26/12/2014
1
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
remy would not shop at Jessica Buurman again.
HORRIBLE
do nottt shop online with jessica buurman. my credit card information has been used and my account is now closed and under investigation due to credit fraud!!! Furthermore, i received my product in a horrible state, it was folded and shoved into a (MOD: Swear Word Removed) and clearly beaten up shoe box. In addition to the credit fraud and state my boots were in i was charged an extra shipping fee that was not mentioned or included with the total purchase. (MOD: Swear Word Removed) THAT I am never ever in my (MOD: Swear Word Removed) life shopping here everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hi, Remy

I'm sorry that you had an un-satisificatory experience. I apologise for the misunderstanding.

You believe your credit card information has been used; At JESSICABUURMAN, we do not have our individual on-site built-in / integrated payment processor, we use reputable 3rd party payment process compaies such as PayPal. When you click on PAY NOW, our website will direct you to the 3rd party payment process company's payment page (e.g., PayPal's payment page), you'll then complete your payment and sent back to our website.

We have chosen to use the reputable 3rd party payment process companies to process our payment for precisely the reasons of; 1. Those payment processing companies are specialising in processing payments, they have the highest internet security and anti-fraud system and softwares possible. 2. Because we do NOT process your payment on site, therefore we do NOT have access to your card information. This also means, we do not need to store your credit card information on our site or in our database.

I'm sorry to know that your card account is under investigation, but we can not be responsible for it, as explained above, we do not have access to your card information, therefore it's not possible to 'use' something we simply do not have.

-----

In regarding your order has been received in a beaten up shoebox. All our orders are posted in the brand new shoebox with many layers of wrapping to prevent the possible damage during transit by the Shipping Company or the Delivery Company. The shoebox for your order received damaged may caused during transit due to the rough handling.

-----

In regarding the extra shipping fee charged. We have paid the shipping fee in full at the time of posting your package, there should not be any additional shipping fee charge at the door, unless it was for other services, such as duty fee.

If you can kindly provide us the receipt for the extra shipping charged, we'll be more than happy to issue you refund for the extra shipping charged (unfortunately we are not able to provide refund for tax or duty charged), this way we can also contacting the delivery company use your receipt as evident to file a formal complain and also preventing this happening in the future.

I'm really sorry that you had an unpleasant experience with us, if there's anything we can do, please do not hesitate to contact us at: support@jessicabuurman.com

Have a nice day.

Jessica Buurman Team


JessicaBuurman posted on 11/02/2015

Date Posted:
Ordered On: 11/02/2015
1
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Enkhjin would shop at Jessica Buurman again.
Still didnt get my order
so i ordered these boots from this store about a month ago and still didnt get my order. First, when I asked about my order they said its already posted but its late because of the Chinese New year and after 20 days I asked again and they replied saying that my order hasnt posted and its in the shipping courier's warehouse. and now its been more than a month and still didnt get it. I even paid for the express shipping. I will never shop there again
Same here! Ordered month ago and got the same emails like you ! If i wouldn't need these boots so bad, i would have demanded my money back already. What a unprofessional website :(

OguzhanTokat posted on 31/03/2015

Date Posted:
Ordered On: 25/02/2015
4.2
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
CAFashionGIRL would shop at Jessica Buurman again.
Excellent customer service.
I received my order for the Rumi Ankle Strap Sandal. Unfortunately one snap was faulty. I notified customer service and they immediately inquired after what occurred. They responded quickly to every inquiry and the issue was resolved. Emma from customer service was especially persistent and helpful. They provided me a discount and a 10% gift card towards my next purchase which was unexpected. They are a trustworthy seller and I am satisfied. Thank you Jessica Buurman for your excellent customer service.
Comments are closed

Date Posted:
Ordered On: 7/07/2015
1.8
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
KatiieArm would not shop at Jessica Buurman again.
Buyers Beware!
I deeply regret ordering with Jessica Buurman. I read these reviews and did so any way because I thought you need to take reviews with a grain of salt!

Turns out I am wrong. I keep getting emails from Jessica Buurman with the status of my order, then I get one saying my item has arrived and I have to contact "SF" there are no contact details for SF, or anything that even tells me what SF is. I email Jessica Buurman and am in contact with a customer service rep, (Mod: Personal name removed), who tells me I have to call SF in China!! I am based in Hong Kong, so ask for a Hong Kong number, am given one (still don't know why I am calling SF when the package is supposed to be delivered to me?), where I sit on hold for an HOUR, with no response. I am also at work!I email Jessica Buurman and ask for refund as I should not have to be tracking down the package and I get this message:

Hi,(Mod: Personal name removed)
Thank you for your email.
I am sorry for the inconvenience this has brought to you.
We did ship your parcel to the write place, however we can not make control of the shipping company.
Maybe they just can not get contact with you. Or there is nobody to receive the package when it arrived.
I am sorry that we can not refund you now, since it's not under our control.
Please feel free to contact us if you have any questions.
Have a nice day.

THIS IS CRAZY. Jessica Buurman chose the shipping company, not me. I don't speak Mandarin or Cantonese so dealing with a foreign shipping company is not fair, nor my responsibility. Your customer service emails lack any support or advice. It should be noted that the item was shipping from Guangdong - which is 2hrs from Hong Kong in the mainland.

BUYERS BEWARE. PURCHASE AT JESSICA BUURMAN AT YOUR OWN RISK.

Date Posted:
Ordered On: 23/08/2015
1.8
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Sendy would not shop at Jessica Buurman again.
BAD EXPERIENCE - Will not recommend it
Place my order more than 2 weeks ago and it still in processing.

What was announced as a shipping issue is now turning after some digging from myself has a discrapancy. Been notified that my size is apparently no longer available. But when I log on the site it's still available to purchase, go figure out!!!

I've to admit that I've been offered a free shipping for the inconvenience but when I keep asking them to give me more details about how long I need to wait to get that pardon my French f&!king order, all I get is some days.

This is not enough. You either being honest with customers and tell them you messed up and the item won't return for X days but you don't keep them in the waiting zone. And having them chasing you for update. YOU MESSED UP NOT ME.

I paid you straight away, and Expect to get clear answer when I ask update on something you promise to deliver within a week.