I bought 3 items on the 5th of March, 2014. I did not receive these items until the 17th of march, 2014. I emailed them throughout asking why I had not received these as I wanted something new to wear for my B'day on the 7th of march. The popcherry team responded advising I ordered an item that was not available till the 13th of march. This was news to me and would have thought I would have been told upon purchase that there would be longer waiting times/ all other items purchased would be delayed due to waiting for another item. I finally received these items on the 17th of march, 2014 and was disappointed with the quality of these items. The white skirt is see through at back due to the poor quality material and the dress I ordered was not fitted and of the same poor quality material. I then again emailed to seek a refund/ exchange in which because the dress was on sale no refund was available and the skirt had to be refunded for a store credit.
After this disappointing waiting time, lack of customer communication and poor quality clothes I have no idea why I would want a store credit to buy more poor quality items. Just a heads up for other people to buy from another site that offers refund/ exchanges willingly as an online provider and one that has better quality clothes.
You are entitled to a refund under ACCC laws! I chased this issue with them and gave their staff several links to the ACCC website regarding this. I got my refund in the end.
Under Australian consumer law it is illegal to refuse a refund under certain conditions even if they are on sale!!
I ordered early in October to receive discount which was good. At any other online store I can easily slip into a size 10-12 depending on materials. I ordered a pair of denim shorts in large (12) and a playsuit in large (12). I read some reviews saying the sizing was small so I sized the denim shorts up to 14 (xl) and the playsuit was loose so left it as is. I live in nz so shipping didn't take long I just had to wait for the release date. A month or so later I received my goods and none could fit me they were honestly more suited to a size 6-8. I'm not in denial about my weight either I'm a true 10-12 and popcherry clothing is best suited for asians as they're so tiny. I also didn't receive a receipt with my order, just the clothes, and packaging was s**t. I sent my items back which cost my $30. (I could have bought something else at that ridiculous price) it took 3 weeks for popcherry to process my returns. Popcherry does not reimburse you for postage which is a ripoff. I've shopped with many online stores and had my postage paid for due to size difference even if the goods are not faulty. Unfortunately popcherry does not do this and they only pay for postage if items are faulty. I also asked for a refund due to the fact that I won't be able to fit their clothing and no one has responded to my messages. I do not wish to shop with popcherry again and would advise against anyone else doing so. I am going to share this review on my facebook page which has 6000 followers I'm so disappointed with my experience.
Terrible experience with this website will never shop from them again, quility of a dress i bought was poor, communication in regards to returns was shocking taking over two months until i saw any store credit and when they did give me credit they decided money from because I was a sale item and claimed that i needed to send a prepaid satchel which they failed to mention until i queried why I did not received the full amount. such a joke. never again.
I had made an order Nov 13th 2014, it took 3 weeks to arrive approx on the 08 December. There was one dress that was a size 8, although the others did fit. ( not consistence in sizing even if all was a size 8) however understanding every material on cuts are different. I contacted them as soon on the same day as the product arriving asking what the procedure is to refund my dress for a proper size. They didn't reply back until 5 days later delaying the time of the policy of " 14 days return", they emailed to follow the procedure online sending products to a P.O box number Sussex Street NSW. I live in Melbourne Australia and purchase a lot of things online. Sending a product does not take that long even if I had to send it back internationally.
I sent the product on the 15th of Dec. They "apparently" still have not received the product and refuse to refund as their policy is credit note only. It has now been 3 weeks , it takes me one hour to fly to Sydney. Also they recently changed their return address without any notice. They could easier blame them relocating. Did they not know they're moving warehouses? Why not tell me that when I asked where I should send the refund!!
I would've been happy to re purchase something however dealing with this company has been an unpleasant experience. I do not trust the company due to lack of communication and bad service. I will be taking this to ACCC as my credit card company said it falls in the category.
I don't care about the refund anymore, it's the principle. They're manipulating the online shopping industry. We have trust in our consumer rights and that although we couldn't touch and feel the product we trust the company works with good morals. This will reflect badly on other online companies and jeopardising the industry.
I don't want them to to do it to other purchasers!
If they receive more than a few complaints, the company will receive fines.
I came across this playsuit via facebook browsing.
I made an order for x1 PLAYFUL KIMONO PLAYSUIT IN NAVY Size S for the proce of $39.99 AUD. Free shipping.
I thought that this was a very good deal, it was cheap with free postage fee.
I received the item within the mail the following day, fast shipping! I was excited to try on the play suit to see if it fit me well.
The quality of the fabric was good, better than I expected. It was a little big for me but the dress had a wasit string for me to adjust so it was good.
I was happy with my order and would recommend this site to all fashion lovers for good quality and pricing.
Ordered a white lace body con dress from popcherry. Selected fast delivery and my order came the next day. Happy with purchase and will buy from again.
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After this disappointing waiting time, lack of customer communication and poor quality clothes I have no idea why I would want a store credit to buy more poor quality items. Just a heads up for other people to buy from another site that offers refund/ exchanges willingly as an online provider and one that has better quality clothes.
Under Australian consumer law it is illegal to refuse a refund under certain conditions even if they are on sale!!
http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund