Super super long delivery times, if it comes at all
Ordered a torch in to leave in the car in case i ever needed a brighter light at night
delivery was free. after 6 weeks, my item did not arrive and so i contacted them. I was told to wait another week in case there was a slight delay. One week later, my item still did not arrive, so i contacted them again.
they arranged to have the item sent out to me again. 6 weeks later, my item arrived, though not at my requested address.
The torch works as advertised, though with the poor service and extremely horrible delivery times, i'm severely inclined to not buy from Gearbest again and would definitely not recommend them to others.
I would rather pay a higher premium with another company to have a smoother and more reliable purchasing experience. Only if the item was only available from Gearbest or was at a significantly cheaper price, would i hesitantly consider purchasing from them again
Price can be good, but service and delivery might be hit and miss
Ordered a bluetooth fitness band
I received an order confirmation the same day of purchase. However, 2 weeks later, my order still had no status update at all, so i contacted GearBest
They replied to say that the item had sold out and only just arrived in stock. I then received an email to state that my item had been posted out the next day.
Personally, i think they forgot about my order. It took another 23 days for my order to arrive after that. So close to 6 weeks from ordering my item, chasing them up on my order to receiving the item.
Based on this experience, im in a mixed mind about buying from them again. I did receive my item, but the service wasnt the best.
But overall, i guess if the price and item is right for the item im interested in, i will consider another order.
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delivery was free. after 6 weeks, my item did not arrive and so i contacted them. I was told to wait another week in case there was a slight delay. One week later, my item still did not arrive, so i contacted them again.
they arranged to have the item sent out to me again.
6 weeks later, my item arrived, though not at my requested address.
The torch works as advertised, though with the poor service and extremely horrible delivery times, i'm severely inclined to not buy from Gearbest again and would definitely not recommend them to others.
I would rather pay a higher premium with another company to have a smoother and more reliable purchasing experience. Only if the item was only available from Gearbest or was at a significantly cheaper price, would i hesitantly consider purchasing from them again