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Although they have recently changed free shipping to purchases over $100, they offer free click and collect, which is really handy. I find the website easy to use and the online range is decent. Delivery is expected within 3 days but usually it comes sooner.
Ordering with David Jones is always so easy. They have a good online range and I always get my products delivered within 2 days. With free shipping over $100 or click and collect, and items nicely wrapped, receiving my package is the best part of the experience. With beauty purchases, you also get 3 free samples so that's an extra bonus.
David Jones provides free shipping with purchases over $50. I took advantage of thier Burts Bees promotion which included a free full sized Burts Bees night cream when spending over $25 on Burts Bees products. My order arrived in 2 days which was suprisingly fast
I received an Amex notice where they were having a promotion spend over $200 in david jones online and receive $40 off your purchase.
I went online to the David Jones website to browse for some shoes that I need for work.
Placed an order for the followings: x1 Armani Jeans Patent Leather Ballet Navy Size 36 $124.45 x1 Armani Jeans Patent Ballet with Gold Logo Charm white size 36 $143.50
Total $267.95
I thought that this was a really good buy.
Item received as per email received from courier.
I was happy with the products, they fit well and looked like on the picture on the website.
My shopping experience with DJs online store was better than I anticipated. I made a purchase that had incorrectly went through my credit card 3 times. As I was checking-out, the website crashed & I did not recieve reciept numbers until the 3rd time. When I discovered the 3 transactions, I contacted DJ. They prompted replied and promised to look into it as soon as possible. My transactions were reversed within 3 days and customer service was friendly & informative.
Hopely DJ will improve their website so that customers can make purchases seamlessly. Nevertheless, I am pleased with my experience & this has not deterred me from purchasing from their website again.
All my items were packaged securely and I recieved them safely ^.^
Have made 3 purchases online. First order arrived with security tags still attached. Second order arrived again goods had security tags attached. Third order received though not the correct contents - the goods and shipping advice belonged to someone else. Another return item. Customer Service extremely helpful and apologise profusely. The issue appears to be in the Fulfilment Section.
It's difficult to be objective with this review considering my recent experience with David Jones Online. I placed a large order expecting to receive it 3 weekdays later as is the claim on their website relating to shipping. Instead of receiving my goods I got an email asking for a security check due to the large purchase which I understand. I did not understand why it took 3 days for David Jones Online to email me. With this delay, I would not have the goods in my hands in time for the weekend so I informed David Jones Online customer service to cancel and refund the charge to my card. I informed them verbally and via an email directly to the person who emailed me about the security check. Half an hour after sending my email about the intent to cancel the order I received a phone call from the David Jones Online rep asking me for my card number to process the chargeback. David Jones Online had successfully contacted me twice via two different methods regarding the pending order at this stage. This is an important point and is the cause of the poor review. Now 3 weeks later I receive my statement only to find that David Jones Online did not refund my card. I called David Jones Online customer service to find out why. I was told an incredible lie that you can only laugh at, David Jones Online should be embarrassed to tell such lies as it makes the service look even more of a joke that I now know it to be. I was told that numerous attempts had been made to contact me in order to let me know they could not process a refund to my card. I asked how was I allegedly contacted and she said calls and emails. When I was contacted to confirm a $2k order they were able to contact me twice with success but when it came time to refund it, they conveniently could not manage to contact me. I found it insulting to be lied to, I voiced my disgust on the phone only to receive a snide little reply from David Jones Online customer service. They displayed a complete disregard to my needs as a customer, made no effort or offer to placate my requirements, the service and the people who represent David Jones Online a clearly incapable of providing a service that is acceptable by any standard.
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