Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I have purchased items from this company before, and without issue.
Last month I purchased a tumble dryer, which after 3 uses stopped functioning. I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item. I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away. Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it. On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card. I contacted Dealsdirect advising of this along with a new selection of dates I was available. I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed. Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside. I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure. I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
Ordered a computer from Deals Direct. Arrived with no instructions. Couldn't install WiFi device. Manual incorrect. No direct contact with Deals Direct "customer service" -- all by email, nobody human. Ordered by them to talk with supplier. Supplier didn't speak English. Complained. Deals Direct ordered me to return entire computer (it was a software problem, but they don't seem to understand the difference between software and hardware). Deals Direct does not care about customers once they have paid money. This is a borderline criminal operation. Anyone who orders merchandise through Deals Direct is forewarned. Don't take my word for it--look at other evaluation websites. One woman ordered an exercise bicycle that exploded. Deals Direct ordered her to return it "for evaluation." This company should be put out of business.
I buy most things on line these days, and so thought I would check out deal direct. Their delivery time seemed ok, and considering it was Sydney to Melbourne I expected to receive my items within the 5 days. 14 days later, 8 phone calls to their customer service and their courier Allied Express my items finally arrived this morning after being promised delivery the previous 3 days in a row. Customer service 'live chat' is a waste of time, as most of the time you wait only to then find they have turned it off and you need to send an email. Waiting for a call back from a supervisor - again don't hold your breath. Extremely poor customer service from a large online retailer.
My review of my experience with DealsDirect thus far: Ordered and paid for a Hardwood Picnic Table on line late last year 2013 with Deals direct. Received an e-mail 5-days later advising that my purchase had been dispatched and was supplied tracking number. In this e-mail i was advised that ETA for delivery would be January 6th. On the 6th we sent an inquiry to Allied Express via their web site to confirm a delivery date. We received a call the following day, on the 7th, advising us that the table would be delivered tomorrow, on the 8th, between 9am-5pm and we should make sure someone was at home to sign/take delivery of it. So my wife stayed home all day waiting for the delivery to arrive. My wife phoned me around 3.00pm on the 8th January to let me know that the table hadn't arrived at that time. So I went on the Allied express tracking web site and to my dismay it said that they had attempted a delivery, but no one was home and a card had been left in the post box with a number we must call to schedule a new delivery date. So I phoned my wife and informed her of this, she then checked our mail box for a card - there was not one in there. We also have an external CCTV system monitoring the front driveway to our property, we checked the recording and can confirm that no one had attempted to deliver the table at our address that day. So following this, I lodged another inquiry to let Allied know of this etc. I also phoned their customer service number and spoke with a representative, who informed me they would look into it. Around 4.00pm on that same-day, the 8th, i was sent an e-mail in response to my on-line inquiry with Allied Express, which then informed me that the table had been handed over to one of their agents and i should call them, which i then did. I explained to the agent that we had been home all day as we were previously informed it would be delivered today, on the 8th. The agent was very unhelpful and stated that there was no way that they could deliver the table today. I then asked if it could be delivered tomorrow and the reply was that they couldn't confirm when it could be delivered at that time - very unhelpful.
So currently a very frustrating experience as you can imagine. I informed the agent i would get in contact with the sender, Deals Direct and inform them i was experiencing difficulty getting my purchase delivered. I contacted Deals Direct help line and let them know i was experiencing difficulty and requested they assist me with chasing/following up with Allied Express and their Agent to confirm when the table could be delivered. The help assistant said that they would contact Allied Express and get back to me regarding the delivery. The next day after receiving no further contact from Deals Direct, i contacted them again and was informed that the issue was being looked into and had been "escalated", they would get back to me. Well, after a further 12hrs and no update etc from them, i contacted Deals Direct again to see if they had any info etc on delivery. I was informed again that the issue had been "Escalated" and they would get back to me soon. To cut a very long and even more so frustratingly story short, they informed me that the table had now been Returned to Sender, so it was on it's way back to them and they would look into this and get back to me. Apparently Allied had been informed via their Agent to Return to Sender?? The date was now 14th January.
So we waited patently and on the 21st January after not receiving any further communication from Deals Direct, we phoned the Help line again. I should also add that each time we contacted them we had to re-explain the whole thing from the get go - unbelievable. However, this time rather than just the reply it's been "Escalated", so nothing we can do. The Help Desk operator apologised and said it had been lost in transit and they would ship another immediately. the Operator also said that they would be keeping a close eye on this one and it would receive special attention delivery wise. On the 24th January i received a call on my mobile from Allied Express, who informed me they had a consignment for me and it would be delivered on Tuesday 28th January between 9am-5.00 pm, so could we make sure someone would be home to receive it. So you guessed it, wife stays home all day on Tuesday and Table not delivered.... here we go again. So around 5.30pm i call Deals Direct Help Desk to let them know it's not been delivered and could they look into it asap and get back to me.
It's now the 29th and i'm still waiting for a response or reply from Deals Direct.. I'm very angry, extremely frustrated, it's not certainly not been a pleasurable experience and to make it worse i've paid for a Table and freight service that i've never received.
This is just my experience with Deals Direct, your's may be different - but nevertheless you have been warned.
I have purchased a panel heater from Deals Direct and as soon as I started using it I realised it is faulty. I have contacted customer service through live chat and they mentioned that product is now out of stock and I will be able to get a refund so need to wait for the RA number in the email. The email received did not contain RA number and was asking me if I wanted to repair item. I did not, so have not heard from them again. Next day I called them and asked again to receive the RA for refund, they said it will arrive today. Again the new email did not contain RA and was telling me I have to take the item to some repair shop. I have replied again that I do NOT want to repair the item and I do not want to waste my time going around repair shops and waiting who knows how many weeks for the repair. The heater is required urgently as its really cold in our house so I will be buying another one somewhere else. So all I want is the RA number so I can just return this faulty item through Aus Post and not waste any more time with this.
I am a daily online shopper using a variety of stores both in Australia and overseas. My recent experience purchasing from Deals Direct was extremely poor. I ordered a pair of size 14 jeans and was supplied with size 9 jeans. I requested return and it was declined with a comment "send us a photo of your usual size 14 jeans and a photo of the one you receive in one photo so we can compare the difference in sizing. You can also send us photos showing the measurement of the waist and length." I don't have time for this! Ridiculous- they should send the correct size and I have decided to donate the jeans to the opportunity shop and not shop at Deals direct again.
Rug was not that good, but when I purchased it Deals had on their website a bonus offer "Spend over $50 and receive a Bonus Voucher Booklet valued at $30"... my rug was way over $100 and got NO BOOKLET!! After placing the order I did a live chat with Deals to get confirmation of this promotion, I still have a copy of the conversation, they assured me that I would receive the booklet with my order when delivered. Well, my order arrived today with No Booklet, I've spoken to them on the phone, mind you having to argue my point across as they asked me "did you get a copy of the page with the promotion?", I couldn't believe my ears!
After telling them it's not the customers job to keep track/copy of their promotions, they said they'll call me back..Am now waiting, waiting, waiting. I won't be buying from them and don't recommend them to anyone, as for their "Promotions or Bonus Offers" full of crap!!
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Last month I purchased a tumble dryer, which after 3 uses stopped functioning.
I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item.
I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away.
Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it.
On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card.
I contacted Dealsdirect advising of this along with a new selection of dates I was available.
I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed.
Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside.
I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure.
I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
worst customer service ever!