Privacy Policy

We are committed in building a place to find trusted reviews of online stores. Building this trust includes protecting your privacy.

Our Privacy Policy explains:

What information we collect
How we use the information
How you can access and update information

If you have any questions about our privacy policy, please feel free to contact us.

Information we collect
We collect information in the following ways:
1. Information you provide to us
  1. Registration information
    - When you sign up as a member, we collect the following information: user name, email address and password. This is used to identify you when you log on and use eStoreReview.
    - Your user name and profile image will be shown against content you have submitted.
  2. Email Address – Newsletters
    - We may, from time to time, send out newsletters to your email address. You can opt out of receiving newsletters from your member account settings.
  3. Personal Information
    - After sign up, you are able to customise your account by providing further information about yourself. This includes yours name, physical address, telephone number, mobile number, and gender.
    - Some personal information provided to us, is used to send rewards to you, or contact you if we are having issues with rewards. e.g. Personal name, address.
  4. Personalise Account
    - We allow users to upload a profile image for their account.
    - Your user name and profile image will be shown against content you have submitted.
  5. Content
    - Content is anything that has been submitted by the member, including reviews, comments and images.
    - Reviews will be displayed publically which includes details of your experience with the store and how you rate the store.
    - Comments are displayed publically with your queries against a review, responses to queries, or discussions between members or store owners.
  6. Review Verification
    - In certain cases we will require additional information from you including proof of purchase. This may be in the form of order confirmation or invoice. This is used to verify reviews.
  7. Customer Service
    - When you contact us for questions, bugs, feedback or anything in general, we will collect your name, email address, and comments. We require this information to provide you with a response.
2. Information we get from your usage:
  1. Cookies
    - Cookies are a small piece of information sent from a website to a web browser and stored on a user’s machine. Cookies cannot carry any virus, install any software or run executables. You can control cookies through your browser’s settings.
    - We use cookies, to store certain content on your browser to help us authenticate you and deliver personalised content.
  2. IP address, geo-location and device information
    - When browsing eStoreReview, we will receive unique identifying information including IP address and device information (e.g. mobile device, operating system).
    - We also log IP addresses when a member submits reviews or comments.
  3. Google Analytics and Google AdSense
    - We use Google Analytics, to collect information about users and members. Google Analytics uses cookies and JavaScript to collect information. You can opt out contacting Google.
    - We use Google AdSense to delivers tailored ads to users.
3. Information we get from the store:
  1. Personal Information
    - We receive information from affiliated stores, which include your name, email address, order id, order date, and in some cases, your address and items purchased.
    - Of the information provided, we only use your name, email address, order id and order date.
    - Any customer information provided to eStoreReview is not used for any purpose other than sending the email review invitation. Once we have processed the customer order to send the invitaion email, the email provided by stores are destroyed.
How we use the information we collect
1. Information you provide to us:
  1. Registration
    - Your user name and profile image will be displayed publically against any content you submit.
    - We will not disclose your email address to any third party. This includes the store, unless there has been written consent from the member.
    - We may use your email to contact you for more information on content, or with our newsletter.
  2. Personal Information
    - Personal Information is only used for providing rewards to members. It is not provided to any third party, which includes the store, unless there has been written consent from the member.
    - We do not sell any personal information, including your email address, to any third party including the store.
  3. Content
    - Your review will be displayed publically with all information submitted, except your Order ID.
  4. Review Verification
    - Any proof of purchase provided, will not be displayed or shared with third parties, including the store.
2. Information we get from your usage:
  1. Cookies
    - We do use cookies to improve your user experience with customised content. e.g. Keeping you logged on.
  2. IP address, geo-location and device information
    - Your IP address is used by us as a point for review verification.
    - Your IP address is also used to identify your geo location. This information will be shown against your reviews, comments or against your public profile page.
    - We also use IP address to determine if there has been any breach to our Terms and Conditions.
3. Information we get from the store:
  1. Personal Information
    - We receive information from subscribed stores, which include your name, email address, order id, order date, and in some cases, your address and items purchased.
    - Of the information provided, we only use your name, email address, order id, and order date to setup the draft information in a review for you to complete.
    - Once a review has been submitted, we will automatically create an account for you and assign an user name (can be changed when first writing your review) and your email address.
    - Any customer information provided to eStoreReview is not used for any purpose other than sending the email review invitation. Once we have processed the customer order to send the invitaion email, the email provided by stores are destroyed.
    - Your email is removed from our system once the invitiation has been sent.
Information Security
1. eStoreReview has implemented security procedures to help protect the personal information stored. This includes both technical and processes, to protect your information from unauthorised access. We do perform regular audits to check for possible attacks.
Changes to the Privacy Policy
1. We may change or update the Privacy Policy from time to time. Where there is a major change to the policy we will provide a notice on eStoreReview