GertudePerskins would not shop at Vision Direct again.
Only want your Money
Thanks for contacting us.
I am sorry to hear that you have not received your order due a prescription issue and have not received our update emails. I will double check this with IT to ensure that will not happen in the future.
Regarding your refund, it may take up to 10 working days, depends on the payment provider. If this is not the case, please, contact us at email@example.com with your order details, I will make sure that the issue will be resolved as soon as possible.
Once again, our apologies on this matter and thanks for your time and patience.