Our order for costumes $120 for our boys 4yrs birthday. 8 days items haven't arrived. Contacted costume box "live chat" who insisted I do a follow up phone call with there postal service ( Star Track\ hopeless) to located items. Response item was on its way with the driver who couldn't be contacted x 3 days. Again spoke with costume box live chat web service to again inquire about items location. Who responded insinuating I was "Dead". Emailed their manager regarding this disappointing experience and unprofessional service. Who then insisted the service agent made a typo...????? And that the items would arrive by 5:30pm. By 5:00pm no items so I phone back again, they reassured me that the drive was working late and items would arrive by 6:00pm. 3 days later I requested a full refund, items never arrived. The whole experience was rubbish, disappointing, unprofessional and insulting.
My daughter had a school event which require her to dress up in 1800s clothing. Thanks to Costumebox, I am able to find something for her and she was happy and excited. Will definite use this as a source for dress up events.
The costumes from Costume Box are very good quality although a bit on the pricey side. I bought a costume dress for a fancy dress party and i was definitely pleased with the detailing. Shipping was as expected and came within 5 days.
I ordered a Green tutu for a Halloween party. I stupidly, ordered it 2 days before, so obviously it didn't arrive in time, but i did contact the Customer service and they were very nice. They said i could drop in and collect it but had to give them money and then when i receive the tutu in the mail i could return!
We had a friend's costume party to go to and Costume Box proved to be a life saver. I only had a week to go and I was able to find a good costume, costing me less than what I would have paid renting it.
I had it delivered in 2 days, which was a cherry on top of the cake. Definitely recommend this site for any costume needs.
Fantastic! Click and collect on the Northern Beaches!
I love costume box. I've bought so many costumes from them. In the past I have had them deliver, and they usually arrive next day. For this order I collected from their Northern Beaches warehouse.
The process was easy, the location was easy to find. The price of their costumes is great, they always have a sale and if not you can ALWAYS find a promotional code somewhere (search online).
The quality of the costume I bought (Robin Hood) was exactly as described. Fantastic shop.
I ordered multiple pairs of stockings and gloves for a costume from this website and I was not disappointed! They arrived via courier within two days, and the products are just as they look on the website.
"I purchased some astro turf to turn into an outdoor mat. I ordered over the weekend, received a confirmation and my products arrived by th..." Read More
"Karmaloops shipping times are RIDICULOUS. My email told me two weeks, and it took four. The website often advertises one thing and provide..." Read More
"I placed an order for 3 CDs during a CD sale from JB Hifi. They didn't have a great range of CDs on sale, but I didn't find it too difficu..." Read More
