Australia’s Largest Online Surf Shop. The Best Surf Brands & The Latest Surf Gear! Shop Surf, Snow, Skate & Fashion. Free Next Day Delivery & 100 Day Returns*
I ordered some bikini bottoms and a cropped tee from Surf Stitch recently and they came within the next two days. Both items were discounted and cheaper than other retailers and express shipping was free with orders over $50! Although they do not make their own clothes and just retail other brands everything i ordered was good quality and just as it is described on the website. Also they make it very easy to shop on-line by telling you what size the model is wearing so its easy to work out your size in relation to how much bigger or smaller you are compared to the model. I whole heartedly recommend this if you are thinking of ordering swimwear as they often have discounts and they have a massive range of clothing!
I placed my order for a pair of shoes on the 17/6 and received them on the 19/6. Considering the shoes were coming from QLD to WA that is extremely fast and the shipping was free! Very impressed and will defiantly shop with them again.
I bought 3 pairs of board shorts off Surf stitch. Items were reasonably priced and the shipping only took 4 days or so. I purchased the wrong size so I had to arrange for some refunds and exchanges but the customer service was very friendly, eager to help and quick to respond. One of the items I had requested an exchange of size for was unavailable and they even responded with recommendations as according to my budget.
I ordered a pair of shoes last week, and they have already arrived!! They were too small - my size seems to vary from a 7 to an 8.5 depending on the brand, I wish the brands could get it together- and I will be exchanging them, but I was so pleased with the style of them (they are Nike plimsolls) and I will be able to exchange them and still have them arrive in the time it takes for a normal package to arrive!
The only thing I don't love about surf stitch is that their range is a bit limited. If they had more to choose from, a la asos, they would be my first choice, as they have such great policies, free shipping and returns over $100, and they use afterpay, which is amazing.
amazing customer service! definitely keeping this site on the radar
ordered a pair of jeans and a wallet
delivery is free for items over $50 as well as the added bonus of free returns (for items that are the wrong size/fit etc). i don't think i've ever come across this in an online retailer before, which is great (most make you pay for shipping at your own cost, unless it is their fault - even then, most of the time you pay shipping first and are then reimbursed). this is free returns, regardless of the reason, so long as it is over $50.
the items was marked as posted the next day and delivered that same day. 24 hour turnaround. amazing!
unfortunately, my wallet looked nothing like the pictures (completely different color), so i emailed them. they promptly apologized (and promised to update the website) and as they did not have the pictured item in stock, asked that i send the item back for a full refund. no problem there. slightly disappointed about not getting the wallet, but nevertheless, appreciate the hassle free return and refund procedure
the only thing i can say which is slightly daunting, is that there are no physical stores as Surfstitch is online only, meaning you will have to trust in their pictures and for items and sizes you are unsure about, you just have to buy them, and if they're not right, return them for a refund. slightly inconvenient (imagine, buying multiple sizes of one item for multiple items, just to make sure they fit!). but nothing to stress about as their service and refund turn around time is highly commendable, so i don't think you'll be out of pocket for long
all enquiries (both email and via online chat) were responded to very quickly and with enthusiasm. completely deserving of their online retailer of the year award (2012)
based on my experience, i would definitely have no issues buying from them again and am not afraid to recommend this site to others
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