There is no Glassons store in my city so I go for online store since they offered free shipping in Australia. The shipping took about a week. I got a dress and it is very good value for what it is. Very happy about it.
I ordered $40 worth of sale items from Glassons. The delivery man (Star Track) didn't ring the doorbell and left a card behind. Annoyingly you have to spend 20-30 min on the phone rearranging delivery which I did for Christmas Eve. They didn't come. Or for the rest of the week. I complained to Glassons who responded saying they were working with Star Track to ensure better service. Once it hit one week I wrote back again and they were very apologetic and said they would chase it up. I received the order the next day AND Glassons refunded the order to apologise. Excellent service from them! I can't stand Startrack, but I have since order another $130 worth of clothes from Glassons because their product is great, they dispatch same day and now because I know they work with their customers and dispatchers to ensure satisfaction. 5 stars!
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