At that time they had UltraFire CREE 950LM LED Flashlight listed for $14 as bargain item. Normally I get CREE Flashlight with bike holder, 2 batteries and holder for $22 on eBay, so I thought Tmart selling for $14 dollars must be good deal.
Only after I received the item I realised that $14 is only for the flashlight, excluding batteries, bike holder and charger. Felt a bit ripped off at that time but I went and double check the website and that's what I ordered. Oh well, can't complain too much about that.
The pricing is average. There's an issue with the track order link that they sent via email, it doesn't work unless you remove the port numbers in the URL.
Item never delivered, Refund process lengthy and difficult
Attempted to order a remote control helicopter
Didnt receive my item after 4 weeks, so i sent an enquiry email as to the status of my order.
I was asked to wait a further 2 weeks for delivery and provided a tracking number (which, even after 4 weeks, had not been registered and thus was untrackable).
Despite this, i still waited the 2 weeks as requested, and my item still hadnt arrived. So i contacted them again notifying them that i still hadnt received my item.
Numerous back and forth emails ensued, offering me store credit, with no interest of a refund. After 2 months, they finally stopped trying to offer store credit and agreed to a refund. Hopefully i get it as promised.
My first (i think) bad experience with Tmart and quite frustrating.
Based on past purchase satisfaction with them, I'll be buying from them again, but would just recommend to be careful and persistent with items not delivered and demanding a refund.
"Bought a Vibram FiveFingers Men's KomodoSport Lace Series from TheShoeMart when they had a promotion and shipped to Australia via a freigh..." Read More
"I am a hugeee fan of the quirky little gifts that you find in all of the General Pants stores, so I was so happy to find they stock a huge..." Read More
"On the 29/03/2013 i ordered a '24 Daily Toothbrush Single Soft 1 pack' from Terry White Chemists,on the 04/04/2013 i received notification..." Read More
"I ordered some sale items from EBGames and they came within a week of ordering, the shipping time was good and the website is easy to navi..." Read More
At that time they had UltraFire CREE 950LM LED Flashlight listed for $14 as bargain item. Normally I get CREE Flashlight with bike holder, 2 batteries and holder for $22 on eBay, so I thought Tmart selling for $14 dollars must be good deal.
Only after I received the item I realised that $14 is only for the flashlight, excluding batteries, bike holder and charger. Felt a bit ripped off at that time but I went and double check the website and that's what I ordered. Oh well, can't complain too much about that.
The pricing is average. There's an issue with the track order link that they sent via email, it doesn't work unless you remove the port numbers in the URL.
Shipping was free and took about 2 weeks.