I ordered some flowers as a thank you and was pleasantly surprised at the value for the beautiful flowers.
They were delivered very promptly and the presentation was great! The family that received the flowers were very happy and impressed with the flower arrangement.
I placed me order first thing in the morning hoping to surprise my wife on her birthday but i was sadly mistaken to try and save a few bucks.
I called her at 2 and asked if anything had arrived for her. she said no so i called value flowers. the lady who answered said the flowers were not even on the way yet. She said that because my wife worked in a hospital they had assumed they could deliver late. She said the flowers wouldnt be able to be delivered till after 5. That there wasnt a driver wasnt going to be back at the depo before 5. That was unacceptable. I thought same day delivery would mean before 5 and since they are located in a suburb next door i thought that it wouldve arrived in the morning.
Worst part was that no one called me to say they were late.I found out at 2:30 when i called them. it was too late for me to order anything from anyone else. my surprise ruined.
avoid them. pay a bit extra and go with a company of professionals like roses only.
I ordered flowers for friends who had lost a family member. I also ordered long stemmed roses for my mother's 83rd birthday. I didn't order until the evening before and the flowers were delivered the next day. My friend sent me a picture of her arrangement and it was stunning. I saw my mother's roses which were presented in a beautiful long red box and they too were absolutely stunning. The company name is a testament to the Value for money pricing. You pay less but the quality high. I was very impressed with Value Flowers - first time I have used them but certainly won't be the last. I'll be telling everyone about them.
I never write reviews but I am disgusted by this company and I want everyone to know if you want your flowers to get to your destination on the same day which is nearly everyone then DONT ORDER with them
Ordered the night before and got a call this morning at 1030am to say flowers I chose were unavailable, so had to choose again. Flowers were delivered very late in the day, i.e. 530pm. Was a bit annoyed but when my friend received them and sent me a photo I was very please on how lovely they looked.
Sloppy service. I placed an order for our anniversary many days in advance. Delivery was slow on the day and there was no capacity to track your order online. When I called to ask what time the flowers would be delivered, operator needed to contact the courier as she didn't know. Can't believe that this isn't tracked properly- I mean this is what your business is meant to do!
Then she proceeded to say that I hadnt specified a time for delivery -as if to shift blame onto me the customer. There was not a place in the order form that specifically asked for time of delivery-I presumed it would be in the first half of the day. I didn't except I would have to wait all day for the flowers to be delivered! It would have been easier to go to the florist myself. When I complained, I was met with a passive aggressive operator, 'ok well you're entitled to your opinion' .
Useless company, will never use again! Absolutely rude and sloppy, slow service.
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They were delivered very promptly and the presentation was great! The family that received the flowers were very happy and impressed with the flower arrangement.