First up, I have to give a heads up to a customer servce rep, 'Ella', who was fantastic on the phone and followed up on my frustrated call wonderfully. But other than that, my experience shopping with Dangerfield was slow and laborious.
I ordered two skirts: The Maggie (midi skirt) and the Jemima (corduroy) both in Navy. The Jemima arrived first (seperate packages) and I quickly noticed that the stitching was wonky. Such a small issue, but when I put it on, it was super crooked on the side, like it had been made by someone who can't sew. Later, the Maggie arrived and even though it's coming into winter and it was styled onsite with stockings and boots, it was made of thin cotton. So cheap!
I tried contacting Dangerfield to arrange a reply paid return and it took them awhile. I understand it was a sale period... but it has been MUCH quicker to deal with other sites, even those with time differences to deal with.
The most frustrating thing was when I looked at the tracking, and noticed that the returns parcel had arrived back at dangerfield at least a week prior... and still no email or refund. That's when Ella followed up and saved the day.
I have been feeling a little iffy about dangerfield lately. Their stuff seemed to get kind of horrible and cheap for awhile. But they are back!! I ordered the willow dress, and it is as pretty in real life as it is in the picture.
It's the kind of dress I can wear to work, or to dinner. It's probably a little formal for uni, but nevertheless, an instant classic.
I do wish their shipping wasn't so expensive. It seems silly that a customer has to pay $10 to have it delivered, when many other stores give free postage to entice you to purchase from them. I think that's the reason why I shop much more from other stores than from Dangerfield Online. However, this time, I found a winner!
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I ordered two skirts: The Maggie (midi skirt) and the Jemima (corduroy) both in Navy.
The Jemima arrived first (seperate packages) and I quickly noticed that the stitching was wonky. Such a small issue, but when I put it on, it was super crooked on the side, like it had been made by someone who can't sew. Later, the Maggie arrived and even though it's coming into winter and it was styled onsite with stockings and boots, it was made of thin cotton. So cheap!
I tried contacting Dangerfield to arrange a reply paid return and it took them awhile. I understand it was a sale period... but it has been MUCH quicker to deal with other sites, even those with time differences to deal with.
The most frustrating thing was when I looked at the tracking, and noticed that the returns parcel had arrived back at dangerfield at least a week prior... and still no email or refund. That's when Ella followed up and saved the day.