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Was looking to get some flowers for my wife, but was unsure of where to get them. Read a couple of the reviews here and thought I'll go with Petals.
Ordered the flowers this morning at about 10:30 with Petals. Was a bit unsure of the same day delivery and if they would make it on time. On the website it said that the latest for a same day delivery was 2, so I was definitely in the required time frame.
Ordering process was simple, and order confirmation arrived about 5 mins after. As this was my first order with Petals, I was a bit concerned with when the delivery would be made, and the process. The site didn't allow me to specify a time, but that could be me overlooking some fields. Would have been bad if it arrived after business hours as my wife would have gone.
I called up the first time at about 12. Took about 10 mins to answer the call, which was not too bad. They said should be about 2:30, and said that they will inform the florist to contact me when the delivery had been made.
At 2:45 I hadn't received a call, so I called Petal again. This time I didn't have to wait long at all. They checked my order and contacted the florist for me. Couple of mins later confirmed that the delivery will be made at 3:00 to 3:30. At about 3:05 wife called and said thanks for the flowers.
Flowers were fresh and definitely made my wife's day.
Definitely a good experience shopping with petals. Only thing would be to have some communications on the rough idea of when the flowers will be delivered, and when the delivery has been completed (Though I guess the person receiving will let you know that too).
Would recommend this to anyone.
Store Representative
Hi Superman, thank you for your feedback. I apologise for the issues you experienced ordering with us but am glad to hear that the flowers were delivered and that they made your wife's day! I will pass on your feedback regarding our communication processes to our customer service supervisors.
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Ordered the flowers this morning at about 10:30 with Petals. Was a bit unsure of the same day delivery and if they would make it on time. On the website it said that the latest for a same day delivery was 2, so I was definitely in the required time frame.
Ordering process was simple, and order confirmation arrived about 5 mins after. As this was my first order with Petals, I was a bit concerned with when the delivery would be made, and the process. The site didn't allow me to specify a time, but that could be me overlooking some fields. Would have been bad if it arrived after business hours as my wife would have gone.
I called up the first time at about 12. Took about 10 mins to answer the call, which was not too bad. They said should be about 2:30, and said that they will inform the florist to contact me when the delivery had been made.
At 2:45 I hadn't received a call, so I called Petal again. This time I didn't have to wait long at all. They checked my order and contacted the florist for me. Couple of mins later confirmed that the delivery will be made at 3:00 to 3:30. At about 3:05 wife called and said thanks for the flowers.
Flowers were fresh and definitely made my wife's day.
Definitely a good experience shopping with petals. Only thing would be to have some communications on the rough idea of when the flowers will be delivered, and when the delivery has been completed (Though I guess the person receiving will let you know that too).
Would recommend this to anyone.
The Petals Network.