Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!
reptile would shop at Dick Smith Electronics again.
faulty item, replaced without issues. good service overall
ordered a mobile phone online to be picked up in store. as stock was low, no shipping/delivery was available
i received a text notification 2 days later, letting me know that my item was ready for pickup at my selected store
out of the box, the phone had issues with the sim tray (wouldnt eject the sim properly and got stuck). the original store i had purchased the phone from had sold out, so i had to ring another dick smith for stock and head there to have the item replaced. slightly inconvenient, but things like this happen
the phone was swapped over without any issues, and the new one worked fine. hopefully it holds out for the next couple of years
so overall, good service, just inconvenient having to drive around for faults with the item, but its no fault of Dick Smith
reptile would shop at Dick Smith Electronics again.
Good prices on some items with constant online sales & Click n Collect
Ordered a hard drive case for storing my portable HDD and chose to pick it up at my local store (free)
i was notified by email 4 days later that my item was available for pick up
a simple and pain-free pickup this time around
dick smith are constantly having online sales and promotions across their range of items (often on their accessories), so if you are not in a rush, it worth keeping an eye out for items of interest
if service was this efficient across all their range of stores, it would be easy to recommend repeat purchases from DSE
hothaibinh would shop at Dick Smith Electronics again.
Bad Product
I ordered a GPS from the website to my friend in WA. The order arrived in a week but the GPS charger doesn't work. At first we thought it was because of the old car so we left it unused for 2 months. Then I found an old phone charger to try and found the GPS was working normally so we concluded the charger was broken. We complained Dick Smiths and they advised us to ask the manufacturer first for faster service. We found it troublesome so we ordered a charger from ebay. The GPS worked for a few days with the new charger but then I couldn't turn it on anymore. Anyway, it was a single incident, other orders were all fine to me.
syoleen would shop at Dick Smith Electronics again.
Good
Before I bought Diablo III from Dick Smith, I placed an order from JBHifi. But JBHifi didn't deliver it after 4 weeks. I received it from Dick Smith first even though I placed order there 2 weeks later.
"At free postage Australia wide why wouldn't you buy from these guys.
Purchased some hipster boardies and they have a great range of swim..." Read More
"On the 28/02/2013 i ordered a 'MENS ESSENTIAL TEE' in black and on the 04/03/2013 i received notification that my order had been sent,i th..." Read More
i received a text notification 2 days later, letting me know that my item was ready for pickup at my selected store
out of the box, the phone had issues with the sim tray (wouldnt eject the sim properly and got stuck). the original store i had purchased the phone from had sold out, so i had to ring another dick smith for stock and head there to have the item replaced. slightly inconvenient, but things like this happen
the phone was swapped over without any issues, and the new one worked fine. hopefully it holds out for the next couple of years
so overall, good service, just inconvenient having to drive around for faults with the item, but its no fault of Dick Smith