Officeworks is Australia's largest supplier of office and stationery products catering for all your work, home and school needs. We have the widest range of stationery, technology, furniture, general office products and print and copy services, at the lowest prices everyday. Buy online or visit our stores now!
JacobLukeWood would not shop at Officeworks again.
iPhone 6s
Officeworks being great for everything in store in the past sounded like the best option for the store to purchase my iPhone 6s from. However it wasn't.
The phone wasn't available at Officeworks yet so I put through my order for a pre-order. During the order process I decided to also get an online account with them.
I got an on-screen confirmation to confirm my order was placed, but the only email I received was a welcome email due to me creating an account. Not only that but the order did not show up in the "My Orders" section of the account.
A day later and still no sign of any confirmation, however there was a charge on my credit card.
I called Officeworks only to be told that my order was reversed for an unknown reason and a refund was processed. I was also told that somebody would look into it and call me back. Hours later, nobody did.
So I tried the order again, same result, a new charge and no sign of my order.
I called again to be told by a customer service representative who was fairly rude that they have processed a refund for me and that it was my banks fault. My bank said everything went through fine and Officeworks is rejecting it.
So I placed the order again. Once again, no emails, however this time it appeared in the "My Orders" section of my account, showing "Rejected".
Checking once again with my bank, the payment is being successfully sent, however Officeworks are just sending it back almost straight after.
Calling Officeworks, I was told to either: Try a different card Or wait so that somebody would investigate this issue and get back to me in 5 days.
I went and purchased my phone elsewhere.
I wasn't very happy with this so I contacted their Facebook page, they grabbed my details and told me somebody would contact me. A week later and I still haven't heard a thing.
I'd shop in store with Officeworks, just not online.
I placed an urgent order for X500 A5 colour double sided flyer to print via the online website as I was advised by the staff member at the branch that it would be quicker online and cheaper.
I placed an order the same day and the website stated that it would be delivered within 2 - 3 business days.
A week later my order was no where to be found on the system, I was not able to use it for my show casing event that weekend.
No one could tell me where my order went or what the status was, I received phone call from the head office, however there was still no sign of my order 2 weeks later.
I made a complaint via email to request for a refund.
They refunded me the full amount.
I don't think I will use their online printing again. Vista Print is more quick and reliable.
What a delightful experience (not!!) it was to shop online with Officeworks. So I bought an ipod touch as a Xmas present for my husband. Immediately on purchase I received an email stating the purchase was under review. Next day I receive notification from paypal my purchase amount has been refunded. Do they want my busness or not? pathetic. I am authorised to use that account and credit card, and don't understand why I was rejected without the courtesy of an email or phone call. DO NOT PURCHASE ONLINE from officeworks, they do NOT deserve your business. There is no point my calling them to try to remedy, I simply don't trust them after this experience. I have made many purchases in store from officeworks, and this has really affected my view of the business and inclination to shop there.
Ordered a fax machine on Monday on 14 March for over night delivery. Its now Friday 18 March and still not delivered. Six phone calls and no reason for the delay except "item deemed undeliverable".
I am still no closer to finding out where it is as of lunch time Friday.I recommend you do not purchase on line from this company. Any attempt to contact the company goes through a call centre and we all know how that works.
Often competitive pricing, many store locations and free click and collect
Ordered a USB for storing backups with free collection at my local store
A receipt was emailed to my account the same day, and an invoice being sent the day after.
The following day, my item was marked as ready for collection, which was nice and quick.
interestingly, the stock was not store stock, it was shipped from the online warehouse. i almost feel the cost of shipping was actually more than the cost of the item.
Nevertheless, a quick and easy order. I'd be happy to purchase from and recommend Officeworks again.
I purchased a polaroid 300 pack (camera, pack of film, photo album and a strap) for only $99. The camera alone elsewhere is over $100 and so is the instax camera (which has less features). I was able to pick click and collect so I can finalise the payment online. Very happy customer.
Hurrah! A rare positive experience with Officeworks click and collect. I ordered 50 packets of coloured pencils and some red pens via click and collect as they were not in stock at my local store and I was not spending enough to qualify for free shipping.
Having not had great experiences previously with click and collect at Officeworks I didn't have high expectations but two days later I had received notification that it was all there ready to collect and when I went in to the store my order was found quickly and I was out the door in a few minutes with a smile on my face.
Perhaps Officeworks are finally ironing out the kinks in their ordering system.
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The phone wasn't available at Officeworks yet so I put through my order for a pre-order. During the order process I decided to also get an online account with them.
I got an on-screen confirmation to confirm my order was placed, but the only email I received was a welcome email due to me creating an account.
Not only that but the order did not show up in the "My Orders" section of the account.
A day later and still no sign of any confirmation, however there was a charge on my credit card.
I called Officeworks only to be told that my order was reversed for an unknown reason and a refund was processed. I was also told that somebody would look into it and call me back.
Hours later, nobody did.
So I tried the order again, same result, a new charge and no sign of my order.
I called again to be told by a customer service representative who was fairly rude that they have processed a refund for me and that it was my banks fault. My bank said everything went through fine and Officeworks is rejecting it.
So I placed the order again. Once again, no emails, however this time it appeared in the "My Orders" section of my account, showing "Rejected".
Checking once again with my bank, the payment is being successfully sent, however Officeworks are just sending it back almost straight after.
Calling Officeworks, I was told to either:
Try a different card
Or wait so that somebody would investigate this issue and get back to me in 5 days.
I went and purchased my phone elsewhere.
I wasn't very happy with this so I contacted their Facebook page, they grabbed my details and told me somebody would contact me. A week later and I still haven't heard a thing.
I'd shop in store with Officeworks, just not online.