Online Australian retailer of adult men's and women's fancy dress costumes, buy sexy costumes for women and men or masquerade masks, party wigs and accessories.
I thought Heaven Costumes would be reliable as they had great reviews and are such a large company, therefore I ordered a cowgirl outfit for my 21st Birthday. Although it was named the "budget" outfit, it still looked fantastic in the picture. It was simple to purchase and pay, and delivery was very fast, only taking one day. The problem I had was that the outfit didn't look like the picture. The hat was wonky and the embellishments were sewn off centre on the hat and top. I emailed a complaint however had a response saying as it was a "budget" costume that I should have expected that. I think that's pretty bad customer service because it didn't look at all like the picture.
"Delivery was very quick ( arrived the day after I placed my order) Packaging was very discrete. I received a free pair of stockings with m..." Read More
"Loved this website because they had the option to pay via Bank deposit to a different named account therefore no records are kept.
They h..." Read More
"I ordered some beauty products because DJ had a promotion where you get a $20 gift card for every $200 spent on beauty. I also have access..." Read More
"I realized I didn't have a separate travel makeup kit, so I decided to check out Sigma. I am a little OCD about matching and they're the o..." Read More
"I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails,..." Read More
It was simple to purchase and pay, and delivery was very fast, only taking one day. The problem I had was that the outfit didn't look like the picture. The hat was wonky and the embellishments were sewn off centre on the hat and top. I emailed a complaint however had a response saying as it was a "budget" costume that I should have expected that. I think that's pretty bad customer service because it didn't look at all like the picture.