Online Australian retailer of adult men's and women's fancy dress costumes, buy sexy costumes for women and men or masquerade masks, party wigs and accessories.
ezmayerin would not shop at Heaven Costumes again.
Appauling Quality and Even Worse Customer Service
Never in my life have I experienced such horrible customer service who blame the product, then the customer.
I was told that because the item was a budget item, I could not get a refund, even though it was faulty. Then was blamed for the costume splitting underneath the zipper for being overweight. I am a size 10-12 Australian and bought a large, which was more than enough room!
The product broke after 2 hours and I was told it was my fault. How is this fair? All I wanted was my money back, which I am entitled to!
Highly recommend you spend your money elsewhere!
Store Representative
Hi Erin,
Thank you for the lovely review of the costume that you left on our website, it was certainly more positive than this one. We understand that you are now frustrated and we still want to resolve the issue with you.
It is unfortunate that you wore the costume after you reported to us that it was faulty, we would certainly have refunded your money had it been unworn, but our policy is that once the product is used, we repair faulty items, we don't refund.
However, our offer to you still stands, because it was the crotch of your costume that has split while you were wearing it, please wash the costume and send it back to us for a repair. We will cover the shipping cost, repair it just like new and get it back to you immediately.
You must be mistaken, as I have not left a "lovely review" of the costume. I said the costume was of poor quality, but at a decent price. I wrote that review before wearing it.
Also, as advised. I did not wear a faulty costume. I ended up having to wear the second set of ears, which I bought for my friend, as she had a similar costume. So the faulty ears you sent to me remained un-used.
The crotch of the costume split because you have a zip going all the way down to the bottom of the bum. Which is quite unusual. Combined with being cheaply made, with loose seams, that have not been sewed correctly, it's a disaster waiting to happen!
Even your staff stated: IT'S A LOW BUDGET COSTUME AND THEREFORE LOW QUALITY. YOU SHOULD EXPECT IT TO BREAK!
I am glad customers are warned. I was so shocked by your harassing emails and your staff's revolting way of "helping" your paying clients.
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I was told that because the item was a budget item, I could not get a refund, even though it was faulty. Then was blamed for the costume splitting underneath the zipper for being overweight. I am a size 10-12 Australian and bought a large, which was more than enough room!
The product broke after 2 hours and I was told it was my fault. How is this fair? All I wanted was my money back, which I am entitled to!
Highly recommend you spend your money elsewhere!
Thank you for the lovely review of the costume that you left on our website, it was certainly more positive than this one. We understand that you are now frustrated and we still want to resolve the issue with you.
It is unfortunate that you wore the costume after you reported to us that it was faulty, we would certainly have refunded your money had it been unworn, but our policy is that once the product is used, we repair faulty items, we don't refund.
However, our offer to you still stands, because it was the crotch of your costume that has split while you were wearing it, please wash the costume and send it back to us for a repair. We will cover the shipping cost, repair it just like new and get it back to you immediately.
Kind Regards,
Anne
You must be mistaken, as I have not left a "lovely review" of the costume. I said the costume was of poor quality, but at a decent price. I wrote that review before wearing it.
Also, as advised. I did not wear a faulty costume. I ended up having to wear the second set of ears, which I bought for my friend, as she had a similar costume. So the faulty ears you sent to me remained un-used.
The crotch of the costume split because you have a zip going all the way down to the bottom of the bum. Which is quite unusual. Combined with being cheaply made, with loose seams, that have not been sewed correctly, it's a disaster waiting to happen!
Even your staff stated: IT'S A LOW BUDGET COSTUME AND THEREFORE LOW QUALITY. YOU SHOULD EXPECT IT TO BREAK!
I am glad customers are warned. I was so shocked by your harassing emails and your staff's revolting way of "helping" your paying clients.