I bought a Bodyworx L8000LP Home Gym from this retailer at the end of 2013 and received it at the beginning of 2014. It came with a faulty weights plate (the weights plates are not metal, they are plastic filled with concrete and one of them was not filled or sealed properly). Fitonline were intially helpful in getting this fixed and a replacement plate was sent. This plate, however, was the wrong weight. Fitonline told me to speak to the manufacturer, GPI. The correct part was eventually sent and received. More problems became evident with the product that I tried to resolve with the manufacturer, GPI, and the retailer, Fitonline. Unfortunately, my experience has been the worst I've ever had as a customer anywhere with any product. The attitude I encountered was one of arrogance and condescension. Because the product I received has failed to work properly and has caused me to fear for my safety, I requested a refund. This has been refused on the basis that they would have to come to my home and inspect it for themselves before they could agree to give me back my money. I have since started to pursue other options in order to receive a refund.
"I love Matt Blatt's range. Cool furniture, and very current. Nicely designed website which is easy to navigate. The chairs I bought are gr..." Read More
