I had a gift card to use, so I figured I would shop online as I was quite busy. I purchased a pair of "Coloured Ankle Jeans" in Ruby for $35, with the basic flat rate shipping at $8.50. At checkout, there was also an additional fee of $3.95 due to GST.
Shipping was pretty quick, as it was delivered the following Monday. The pants were of decent quality, as you can't expect too much from stores like Supre. However, I had to exchange them for a smaller size which turned out to be a huge hassle.
After visiting my closest store, the girls working there told me they believed that I could only exchange items purchased from the website by posting the item with some form. I paid the postage fees for both the item to go over and for the item to come back, so the pants were over fifty dollars instead. They do however have a generous 100-day exchange policy and I received an exchange without a hitch.
Unless you are certain of sizing and going to a physical store is too much of a hassle, I wouldn't shop online from here.
So I've shopped at Supre HEAPS, and I've never been disappointed with them. This round, I bought two pairs of stirrup leggings, and was extremely happy with the quality and the size. Still wish they weren't $18 a pair when Cotton On has them going for somewhere between $10-$15, but I suppose Cotton On doesn't have stirrups and isn't as figure-hugging, so I'm paying for customized comfort. These were the third and fourth pair I was purchasing, so I clearly consider it worth it I guess. One thing I love about Supre is their $8.50 flat rate for shipping, no matter how many products you buy and how big the parcel is. I've bought way more than this and still only got charged $8.50. If you're buying something under $10 like a headband, of course, I suggest you go to a store, because there is no point paying more for shipping than for the actual product itself, but I ordered $36 worth of product, so it was a worthy investment for me. My order arrived within 7 business days, as my Supre parcels always do, and it was nicely packaged, the brand new products nicely folded and still put into one of the trademark cloth Supre bags you get in stores, which I thought was a nice gift for me as a customer to receive, even though I made the purchase online. They ALWAYS include a bag and make sure they package the product properly so that it's protected and has no chance of being damaged. I'm a faithful customer because they've upheld all this!
I've never shopped at Supre before but they were having a free shipping promo and because I love free shipping promos so much I decided to visit the site and make an order!
I ordered just a top in a beautiful, vibrant blue colour. It is soft and comfortable and I'm happy with it considering it was only $5. I paid with Paypal and was charged an extra 2%...strange that they charge extra if you pay with Paypal but 2% isn't much - 10c.
My parcel arrived via registered post in 4 business days since placing my order on new years day. It arrived in a satchel wrapped in a black and pink Supre bag which was really nice! I'm glad online customers aren't forgotten and we get the cool bag too.
Overall I am happy with my purchase but I wouldn't be back solely because their clothing doesn't strike my interest. Website browsing was simple, checkout was quick and the experience was great! Would shop again if there was something I liked, recommended if you like their clothing.
I needed a white crop top to wear underneath a Wizard of Oz style costume, so I went straight to Supre for basics. The top was $12 plus shipping ($8.50) which worked out well. I used a 10% off discount code at the time too, so I was happy with the pricing.
It shipped the next day and arrived to me in less than a week. I was very happy with the service and professionalism displayed by the Supre team. I had no problems and will always go back to them for basic clothes. :)
I've shopped at Supre online several times before and on the whole my experiences have been pleasant.
The site is easy to use, the clothing is cheap and shipping time and price is reasonable ($8.50 unless your order is over $100, then it is free).
However, I have had a few problems. One order took a couple of weeks to be delivered, to which they sent me a letter apologizing and a $15 gift card. In another order, a pair of jeggings I'd bought had torn along a seam. I sent it back and received a replacement (as I had requested) and they offer to reimburse the cost of postage, but I was able to ship it to them for free. Also, between the original purchase and the replacement, the jeggings had gone on sale so I received a web credit for the difference in price.
All in all, not bad. Customer service team were very helpful and the problems were rectified without much hassle :)
I always shop at their online shop because their store are pretty far from where I live. They have more size and they pretty cheap too, their flat rate on all orders for shipping are $8.50, to get free shipping, you have to purchase $100(or over) worth of orders. You can connect your Facebook account to register an account or type-in email if you can't be bother to create one. On my first order, one of my tops have a faulty, although they offer 100 days returns and exchange but they ask for enclose a prepaid postage bag for them to get my exchange done which I don't feel like doing it so I end up didn't do anything to it. Their delivery are pretty quick, I received my parcel in like 5-7 days. So overall, everything's good but be aware that purchase carefully to avoid pay extra for the return/exchange.
I had never bought from Supre, let alone on their website so I was a bit nervous about the sizing and quality of their clothes. I didn't have time to go instore so decided to just order as they have the option to exchange if the clothes aren't suitable.
I ordered a couple of skirts and dresses and received a discount as they had a promotion at the time with a discount code. I found out about the code from their Facebook page.
The items were delivered quickly (within a few days from memory) and I was pleasantly surprised. Not only did the skirts and dresses fit perfectly but they were of pretty good quality considering the price was super low! I have had quite a few compliments when wearing the clothes too!
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Shipping was pretty quick, as it was delivered the following Monday. The pants were of decent quality, as you can't expect too much from stores like Supre. However, I had to exchange them for a smaller size which turned out to be a huge hassle.
After visiting my closest store, the girls working there told me they believed that I could only exchange items purchased from the website by posting the item with some form. I paid the postage fees for both the item to go over and for the item to come back, so the pants were over fifty dollars instead. They do however have a generous 100-day exchange policy and I received an exchange without a hitch.
Unless you are certain of sizing and going to a physical store is too much of a hassle, I wouldn't shop online from here.