I am pretty happy with them. Sometimes delivery is a bit slow, but it doesn't really depend on them, as they usually post the items within a couple of days. Prices are pretty good, considering it's free shipping from the UK! Some books cost less than the standard postage within Australia, and you get the book + free shipping + a free bookmark.
Customer service is good. They reply and try to help.
Once I was on the waiting list for a book that was supposed to come out soon. Publication was cancelled, and they gave me a 10% discount on my next purchase, although it was obviously not their fault.
Probably my 5th book bought from The Book Depository, their service and delivery is very consistent. Packaging as usual is solid, and took under a week to arrive.
Although they're delivery is free, I just realised I'm getting charged by my credit card company for an overseas transaction, so just watch out for an additional dollar or two spent on this, depending on your card provider. These guys are based in the UK after all.
Was searching online for a particular book, and The Book Depository seemed to offer the cheapest price I could find.
Delivery was under about a week, which is expected now with this site.
Just watch out if you're paying via credit card, this is considered an overseas transaction as they're based in the UK. I got hit with a small overseas transaction fee.
I've bought many books from the book depository and overall, it has been an excellent experience
The books are cheap, there is a huge variety of books available and the books are all delivered for free. From experience it can take between 2-4 weeks for a book to arrive.
The payment system is also convenient as they accept Paypal, which is useful if you lack a credit card or debit card.
This is another repeat purchase from book depository, as always their choices are excellent, you can virtually buy any english books here.
After several purchases from them, I found out however they might not always be the cheapest one, but take into account although they ship it from overseas, the shipping itself is always really quick!
Packaging is really good and they always put some extra information inside too.
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The book was not bent or disfigured, but was a little dirty at the back cover of the book.
Apart from that, the book is in good condition.