City Chic, Plus Size Fashion retailer bringing Trendy Plus Size Clothing to the 14+ size market. We ship internationally and we have a wide range of Plus Size Dresses, Plus Size Tops, Plus Size Jeans, Plus Size Pants, Plus Size Jackets and much more Plus Size Clothing and Accessories
I recently made a purchase from city chic online and accidentally left my old address for shipping I rang the next morning and my order had been shipped they really went above and beyond to fix a problem that was wmy own mistake they then on the same day reissued my order to my correct address I received it the next day - that is how customer service should be run I will happily continue to shop there as they provide quality plus size clothing something I feel not many places offer and the friendly and helpful staff is plus ??
I've had such a bad experience with this store. Ugh.
I ordered a dress for a wedding over a month in advance. I got a tape measure out and made sure I got exactly the right size according to their sizing chart, and noted that delivery was expected within 3-5 business days. Easy.
This order wasn't even shipped for 7 business days. So much for a 3-5 day delivery. When I emailed asking for an update I waited 48+ hours for a mediocre and unhelpful response. I asked about alternatives - could I do an in-store pickup, or pay for express shipping - and these queries went unanswered.
When it finally arrived, it was also way too big. I double checked the size chart and it should have been perfect.
Reply paid shipping and a refund was offered, which was appreciated.
So I ordered a second dress in a smaller size. Again, this delivery was late. Again, answers to emails I sent took too long and were really poor.
When this second dress arrived, it arrived faulty.
By this stage I was in a bit of a rush to get this dress as the wedding was soon approaching, so I called to see what stores had it in stock (I emailed first but, surprise surprise, didn't get a timely response).
This store couldn't hold the dress for me - even though I'd had two failed purchases already - so I had to leave work and rush out and get it. This store then couldn't refund the faulty dress, so I had to take it to ANOTHER store, in-person, and have it returned then.
In the future I would never bother with this store again. 2 online orders and 2 store visits, for a single dress that should have arrived within 5 days.
Only positives: good return policy, reasonable shipping costs.
City Chic sells up market plus size clothes. The items are pricey but you can get sizes there that will fit a curvy woman. I ordered a tunic, shirt and cardigan. All came within a week and was satisfied with the product. I ordered whilst a sale was on otherwise it can be expensive.
City Chic offers a wonderful and very broad range of plus size clothing. Their styles are very current and keep up with other brands. I found the cost to be a little bit more expensive than other larger chain stores plus sections which is a bit disappointing as I have also found the quality to be not as high as you would expect for the price you pay. One pair of jeans lasted me through the winter season.. I have owned cheaper jeans that have lasted me years! My order took just over a week to arrive, so while it wasn't speedy it wasn't exactly slow either. Their customer service isn't as bad as others but it's not great either. I tried to return an evening dress that I had purchased from them however they wouldn't take it as it was outside of the "return time" which I didn't realise as I was saving the dress for a special occasion so hadn't tried it on yet. I think that City Chic needs to make this return policy a bit more obvious as I was quiet disappointed in it seeing as I wasn't aware that was the case. City Chic is definitely one of the nicer styles for plus size clothing and one of the better things about them is that all of the clothes are in the one place and there's no need to go from shop to shop searching for that one perfect fitting piece.. but if you have the time to hunt around and try on other items in the bigger chain stores then definitely give that a go because often you can find really nice things there if you look hard enough!
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