I've always preferred shopping at Coles compared to Woolworths but they need to make more products available online if they want to remain competitive. I couldn't find some of the items I usually order which is a little annoying. Overall it's decent and stores my credit card details so I don't need to dig it out each time.
I had never ordered from Coles online before...which makes a bit of sense since I don't have a Coles store near me and do all my shopping at Woolies but I wanted to buy some things on special at Coles this week so I decided to take up the free delivery offer for first-time shoppers.
I didn't buy any fresh produce so I can't vouch for the quality of that however, my order arrived on time and packed carefully. Quite pleased with my experience, I may shop with them online again!
Try the coles online shopping. Once you start using this service, it will be hard to do an in store big shop again.
I use coles online for my grocery staples. The delivery windows are reliable and all items are delivered to your door. Most delivery drivers will bring goods into your kitchen if you request them too.
Online options great for bulky items such as laundry powder, toilet rolls, water, softdrinks etc..
I alternate between coles and their competitor week to week depending on which one has the best specials.
Subcribe to their online news letter to get weekly updates on specials.
Even shopping online at coles you still get access to the in store specials and also some online exclusives as well.
The website is easy to naviagate, items are easy to search for. Once you have done one shop you can refer back to previous orders which is handy if you want to do a quick shop of frequently bought items.
I would definitely recommend using coles online for groceries, especially to those who have kids, work full time or have busy lives.
I have ordered from Coles Online several times this year due to having had a baby and it being difficult to get out to the shops. I continue to be disappointed with this service and have now chosen not to use them again. On this particular occasion I ordered a FVSalad ComboBox(Jumbo) $60rrp which they advertise online only to receive an "out of stock" email just hours before the expected delivery time. Considering this was over 80% of my order and all my Fruit & Veg for the week, I was extremely upset. The only positive I can say about this situation was that I was able to cancel the order and the Customer Care team is wonderful to deal with.
I have had a similar problem with their F&V boxes in the past when they simply forgot to deliver it. They offered me a credit but as again it was my full F&V order for the week I said that wasn't good enough so they delivered it later that night with an apology gift.
As I said, their Customer Care team is fantastic, but the service itself and the fact that they are always missing stock, along with prices being significantly higher than instore, plus delivery, it's just not worth it.
Coles online shopping can be an absolute life saver, especially if you have young children and find it hard to get out of the house, do the big weekly shop and still manage to keep everyone calm at the same time! Sometimes though, it is not so helpful and items are left out from orders, entire bags are missing, healthy/fat free items are replaced with full fat items and then there are the items that are out of stock all together. On top of that, you have to decide whether to risk your fresh fruit, veg and meats on a complete stranger packing your shopping. Too many times I have received meats and deli goods that are a day out from their used by dates, under ripe fruit and mushy vegetables.. this all defeats the purpose of the "convenient" online shop as you end up having to go in anyway! Shipping is always pretty good though (being in the 2 or 3 hourly time frame you choose to reserve) and only once have I had a late delivery which was about 20mins overdue. The foods items are always very cold and packed well and most of the time the delivery men and women are lovely. I shop at Coles online when I am time poor or when I just plain can't be bothered and I would say that most of the time I am happy with it, but like everything it does have it's ups and downs.
I was without a car for a few months and found ordering from Coles very convenient. Delivery is always within the allocated time and there are a variety of delivery windows to choose from at various price points.
The range of products is very similar to what is found in stores however some products that are in larger stores are not available.
Occasionally an ordered item might be out of stock. When you order you choose whether you would like these items to be substituted for a similar item or not. I have found this frustrating sometimes when I have ordered something specifically for a recipe and don't receive the item, although this does not happen frequently.
The drivers are always friendly and willing to help move heavy items such as multiple bags of potting mix or kitty litter to different areas of my garden (it's a small garden) if needed.
It's really important to be aware of cut off times when ordering because they are very strict. Be very careful with allowing computer processing times.
This is a great service if you want to organise your shopping in advance.
Coles Online is a user friendly website, perfect for time poor customers. The shopping basket remembers your purchases even if you stop shopping for a day or so, in this way it is an ideal digital shopping list.
Coles offer a variety of delivery timeslots and, unlike Safeway, the prices vary based on the time you would like the shopping delivered. This means the service can cost as little as $8. My only disappointment was that my delivery on this occasion arrived a good half an hour AFTER the two hour timeslot selected, without apology or explanation. That said, the driver was courteous and carried the items right to my kitchen bench.
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