timm would shop at Digital World International (DWI Cameras) again.
Very slow to post
I ordered a laptop with express delivery on a Friday and it was not dispatched until Wednesday. Don't order from here if you are in a hurry. Otherwise, it was fine.
Pat2567 would not shop at Digital World International (DWI Cameras) again.
Very slow despatch
All was good until it took 10 days and an email to despatch from Hong Kong. Emailed response was vague but I got the impression it had been overlooked somehow.
Once it was despatched it was moving pretty quickly.
NotHappy would not shop at Digital World International (DWI Cameras) again.
Deceptive practice and disinterested support
In the last screen of the checkout process they stick a shipping fee that if revealed earlier wouldn't have made them seem competitive. When I complained they predictably said it was hidden in the small print somewhere obscure. Also I used this vendor as they indicated they were local and were delivering express (next day) This was untrue - the item was sourced from Hong Kong. Which was not a problem as the Chinese got it to Sydney overnight. Then the problems really started as the courier was Toll Priority whom took three days to get the item from the airport (2 kms) from my home to Silverwater (passing my house twice) . Even discounting the weekend - where the birthday passed present-less (I bought something else and explained)- it was 5 working days for Toll Priority to deliver 2 kms - and worse it took a dozen phonecalls (none answered in under half an hour) and the intervention of two managers - one in the Phillipines and the other in Sydney - personally calling warehouses and couriers to achieve that. Yes DWI are not Toll - but they use them and Toll are a sad joke - Priority to them seems to mean 'whenever'. All up - DWI are tricky and they use Australia's Most Useless couriers. So if you are in a hurry forget them and if you think the price they quote online is accurate it isn't.
Julie would shop at Digital World International (DWI Cameras) again.
shipping costs incorrectly charged to my account
My order was mishandled from the beginning. Due to my justified dissatisfaction, you promised to cover shipping and handling to INDUCE me to proceed with the order. I note that you HAVE charged my account with shipping costs! This needs to be rectified immediately. Julie
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