sjja would not shop at eGlobal Digital Cameras again.
ZERO STARS - Worst retail experience in YEARS, charged 4 times, abysmal service
I was amused that eGlobal sent me a note asking me to review my 'experience' with them as a 'valued customer'. I certainly did not feel 'valued' in my order and will never order from them again. My credit card was charged FOUR (4!!!!!!!!) times for my lens (a total cost just under $4000 AU). To make matters worse this happened late Friday on the last weekend of the Australian financial year. EGlobal blamed their processing company WorldPay and neither of them did anything to sort out the problem over that weekend. The costs came very close to maxing out my credit card limit and thus I wasn't able to buy anything in the sales that weekend in retail shops in Sydney. This was hugely inconvenient and effectively caused me to lose money as I'd been planning some big purchases. By the time the issue was sorted out (days later) the items I wanted were, of course, full price again.
eGlobal told me the money that had been charged those 4 times was only 'held' (not processed) but my bank disagreed and told me the money had been fully requested 4 separate times. The BANK (not eGlobal or WorldPay) cancelled three of the transactions for me. Then eGlobal/Worldpay ignored my instructions to process the one remaining transaction and cancelled it and then re-charged. This made me even more angry as there was then absolutely no reason for them to have held that huge amount on my card over that whole weekend. I'm lucky our family card has a good limit - many people I know would have been overdrawn with that amount and be facing bank charges.
eGlobal never replied to my last email to them, never apologised for the problem, did not offer me anything (not looking for something financial here, just any token to show they appreciated the difficulties they'd created for me) and I never received any follow-up at all from them until the form letter asking me to place this review.
Really, that last request just made me laugh. I had been planning to get onto social media and warn people to beware of overcharging and lack of customer service, but I might not have gotten around to it without the reminder from eGlobal. Lol. Hey, I wonder if they'll give me the $8 voucher they offered for the review? :) Not that I'd ever be using it!!!!
Amazingly after all this the lens was ok (thank God!) and it arrived quickly. However, given the stress this experience caused and the fact they did very little except blame WorldPay I give them the worst possible rating. It's a shame I can't give 0 stars as 1 is really too much. The pricing was also obviously 0 stars...the listed price was great, but the amount I was charged and the fact that MY BANK fixed it or the overcharged amount would have gone through makes it horrible. The shipping was actually good, but as the experience was so poor overall I feel I can't rate that as it'll bring the average up, which is not an accurate representation of my experience. I recommend you buy from Camera Paradise instead (they've always given great customer service and I've never had any issues with them - only reason I didn't buy from them this time was they didn't have the 100mm 2.8 macro in stock).
As a last comment, my bank advised me to cancel my credit card and get a new one to make sure they don't try to put fraudulent charges on the card in future. So, yeah, my bank doesn't seem to think they're worthy of any stars either.
I'll never darken your door again eGlobal, but thanks for your review reminder - I'll have to make sure I copy this text onto multiple other review sites.
Stop would not shop at eGlobal Digital Cameras again.
Full of Lies!
Wowee, what a complete shambles! Ok so for starters this is not an Australian Website... Well its built with a .au but really they are Hong Kong dealers. Secondly the shipping price may change at the last minute when ordering, mine went up $26 (from $20 to $46)
Thirdly the items are not in stock, they wait for the buyer to purchase, and then they get from their dealer.
Forthly the shipping is 3-5 days from when they get the item, so this means 2-3 weeks for the buyer
Fifth they continuously LIE about all the things I have mentioned.
Sixth when the item breaks under warranty, you have to send it back to Hong Kong for further investigation and time wasting
Maruthy would not shop at eGlobal Digital Cameras again.
Need to improve in communication media
Hi Team,
I got the phone Mi3. Unfortunately it phone didn't work. I tried to reach you immediately. But there is no way to reach you by any contact and there was no online support except email. Also the delivery was delayed. And i was not happy with the phone because the basic functionality itself is not working. I felt very bad.
My feedback is please have a toll free contact where any customer can reach you.
Jason would not shop at eGlobal Digital Cameras again.
Bad & Dishonest! Panasonic Camera, still not getting all part after 3 months.
Here is my experience with eGlobal, the worst of online shopping experience. Just pure facts:
2013-09-02: Order and made payment 2013-09-06: Inform one lens out of stock, due to in a hurry, I unwillingly accepted $35 refund for a lens 2013-09-11: Received the camera, but no Battery!!! 2013-09-13: eGlobal informed me they don't have original Panasonic battery, I again unwillingly accepted a third party batter given they can quick deliver to me before my departure
The battery did not arrive on time, they sent in regular parcel, but told me 'Express'.
2013-10-25: Back from overseas, received the battery, guess what, it is not matching to the camera!
Up to now (2013-12-05) , eGlobal pretty much ignored the my request for the battery I paid for. At least, they were not rude, they apologise and say sorry,
"We can confirm your order will be dispatch urgently today due to a system error on our part." "We apologize for any inconvenience caused" "Sorry for the late reply. "
BUT DO NOTHING. if you choose to purchase from eGlobal, good luck and you need it!
Harry3 would not shop at eGlobal Digital Cameras again.
Buyer beware
I purchased a Canon camera kit and found that the camera strap was faulty.....a manufacturing fault. They refused to replace it claiming that it was not an electronic device. They informed me that their warranty does not cover these types of items.
They might have saved a few dollars by not exchanging the strap but they lost big time because I placed a large order with their opposition. This proves that warranty with these Hong Kong based companies is meaningless!!
photographer would not shop at eGlobal Digital Cameras again.
Good delivery time & great product.
Placed my order on Sunday and courier brought it today - thursday. Very happy with the delivery time (Australia Post usually takes 5 working days to find us at the Sunshine Coast). Lens great.
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eGlobal told me the money that had been charged those 4 times was only 'held' (not processed) but my bank disagreed and told me the money had been fully requested 4 separate times. The BANK (not eGlobal or WorldPay) cancelled three of the transactions for me. Then eGlobal/Worldpay ignored my instructions to process the one remaining transaction and cancelled it and then re-charged. This made me even more angry as there was then absolutely no reason for them to have held that huge amount on my card over that whole weekend. I'm lucky our family card has a good limit - many people I know would have been overdrawn with that amount and be facing bank charges.
eGlobal never replied to my last email to them, never apologised for the problem, did not offer me anything (not looking for something financial here, just any token to show they appreciated the difficulties they'd created for me) and I never received any follow-up at all from them until the form letter asking me to place this review.
Really, that last request just made me laugh. I had been planning to get onto social media and warn people to beware of overcharging and lack of customer service, but I might not have gotten around to it without the reminder from eGlobal. Lol. Hey, I wonder if they'll give me the $8 voucher they offered for the review? :) Not that I'd ever be using it!!!!
Amazingly after all this the lens was ok (thank God!) and it arrived quickly. However, given the stress this experience caused and the fact they did very little except blame WorldPay I give them the worst possible rating. It's a shame I can't give 0 stars as 1 is really too much. The pricing was also obviously 0 stars...the listed price was great, but the amount I was charged and the fact that MY BANK fixed it or the overcharged amount would have gone through makes it horrible. The shipping was actually good, but as the experience was so poor overall I feel I can't rate that as it'll bring the average up, which is not an accurate representation of my experience. I recommend you buy from Camera Paradise instead (they've always given great customer service and I've never had any issues with them - only reason I didn't buy from them this time was they didn't have the 100mm 2.8 macro in stock).
As a last comment, my bank advised me to cancel my credit card and get a new one to make sure they don't try to put fraudulent charges on the card in future. So, yeah, my bank doesn't seem to think they're worthy of any stars either.
I'll never darken your door again eGlobal, but thanks for your review reminder - I'll have to make sure I copy this text onto multiple other review sites.