I ordered two fragrance sets and a candle for a click and collect order. They contacted me a week later saying that they need to source the items from another store therefore need to post them to me. I had advised them the day after I put it the order that I no longer wanted one of the fragrance sets, they said that's fine. However, I still haven't received a refund or either of the fragrance sets. I received my candle today which came in a box that is peeling and really bad condition.
I expected a lot more from Myer and still waiting on a resolution on my refund and other fragrance set. Hopefully they get their act together.
My recent experience with Myer leaves me with questions:
Has Myer no understanding of how an online shop should behave? Have they done NO research as to standard waiting times and customer expectations?
I ordered two jackets (same style in diff sizes) ten days ago. By the end of the first week I was concerned, as I'd received no confirmation or anything. I emailed customer service to find out what was going on. I received no reply from their customer service team! Finally, more than a week later a tracking number arrived in my inbox. I saw that the jackets had only been posted that day! By the time they arrive, they will have taken longer than an international order from other stores!!
*******update*******
The jackets arrived and the one that fits still has the security tag attached, so I can't wear it!! There's no way I will keep it now. I like but don't love it and I won't be bothered returning it to get the tag taken off and then take it home. It can go back with the one that doesn't fit!
I would NEVER buy from Myer again for something I wanted in a hurry: my advice is to set aside THREE WEEKS from order to completion, and only buy from their online store if you're absolutely desperate for the thing you're buying - otherwise, go elsewhere!
"I ordered a pretty dress on Saturday night and it arrived soon after on Tuesday morning via Startrack Express Registered Post, shipping is..." Read More
"I purchased a laptop from Bing Lee in January (it was on sale at the time, roughly $90 below what it was normally sold for). By June it ha..." Read More
"I saw a jumpsuit I really liked from here and had to get it. It was priced at $49 and free shipping was for orders over $50 (how annoying!..." Read More
"A surprise gift from my hubby for me and my bub to listen to our fav music without getting from the bed. The product performance is really..." Read More
I expected a lot more from Myer and still waiting on a resolution on my refund and other fragrance set. Hopefully they get their act together.