My recent experience with Myer leaves me with questions:
Has Myer no understanding of how an online shop should behave? Have they done NO research as to standard waiting times and customer expectations?
I ordered two jackets (same style in diff sizes) ten days ago. By the end of the first week I was concerned, as I'd received no confirmation or anything. I emailed customer service to find out what was going on. I received no reply from their customer service team! Finally, more than a week later a tracking number arrived in my inbox. I saw that the jackets had only been posted that day! By the time they arrive, they will have taken longer than an international order from other stores!!
*******update*******
The jackets arrived and the one that fits still has the security tag attached, so I can't wear it!! There's no way I will keep it now. I like but don't love it and I won't be bothered returning it to get the tag taken off and then take it home. It can go back with the one that doesn't fit!
I would NEVER buy from Myer again for something I wanted in a hurry: my advice is to set aside THREE WEEKS from order to completion, and only buy from their online store if you're absolutely desperate for the thing you're buying - otherwise, go elsewhere!
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Has Myer no understanding of how an online shop should behave?
Have they done NO research as to standard waiting times and customer expectations?
I ordered two jackets (same style in diff sizes) ten days ago. By the end of the first week I was concerned, as I'd received no confirmation or anything. I emailed customer service to find out what was going on. I received no reply from their customer service team!
Finally, more than a week later a tracking number arrived in my inbox. I saw that the jackets had only been posted that day! By the time they arrive, they will have taken longer than an international order from other stores!!
*******update*******
The jackets arrived and the one that fits still has the security tag attached, so I can't wear it!! There's no way I will keep it now. I like but don't love it and I won't be bothered returning it to get the tag taken off and then take it home. It can go back with the one that doesn't fit!
I would NEVER buy from Myer again for something I wanted in a hurry: my advice is to set aside THREE WEEKS from order to completion, and only buy from their online store if you're absolutely desperate for the thing you're buying - otherwise, go elsewhere!
Bad show, Myer!!