I like when i get to really say something positive about a company that looks after its customers.
I ordered a "Filis Warhammer" replica weapon from them and somehow managed to get a "Filis Sword" in the mail. Obviously an error on their behalf, however they stepped up, sent me the warhammer i had originally ordered and let me keep the sword aswell for the simple mistake.
Shipping was fast both times (1 week, the second only after verifying the mistake), and the products are awesomely fun, look good and are nicely priced. From my first and only experience so far, i recommend them and only lose points on the initial screw up.
keep up that kind of good business and you'll win the internet. impressed.
I had been meaning to buy some collectors items from Global Gear for a long time, when I finally did it was a preorder for a new sword which would be coming out in the next two weeks.
I am afraid to say it ended up being close to three months before I finally received it. I contacted the store multiple times and it was nice to see that it was quick and easy to get a hold of them when calling up and seeking approximate dates (I never got a reply to my first email though). All the staff were polite and quick to keep me updated, which was great.
When Global Gear finally received stock I was immediately notified that my sword had been shipped and from there it look less than a week for arrival.
All in all, I would buy from them again... but I may call in and inquire about stock levels first.
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I ordered a "Filis Warhammer" replica weapon from them and somehow managed to get a "Filis Sword" in the mail. Obviously an error on their behalf, however they stepped up, sent me the warhammer i had originally ordered and let me keep the sword aswell for the simple mistake.
Shipping was fast both times (1 week, the second only after verifying the mistake), and the products are awesomely fun, look good and are nicely priced. From my first and only experience so far, i recommend them and only lose points on the initial screw up.
keep up that kind of good business and you'll win the internet. impressed.