Ordered a USB 3 Multicard reader from their online website. At the time of purchase, was offered free shipping (i think there is typically $5-$10 delivery fee).
Paid via Paypal to have it delivered to my office. I received an order received. 2 weeks later, i still had not received my order or any communication of my order, so i decided to email their customer service.
I was informed that due to having special characters in my order details, it was automatically cancelled. i had not received any email to notify me of this. if i had known, or had been notified, i would have immediately purchased the item again with the letters only - im surprised the website doesnt have built in validation checks for this.
I was told by Customer Service to repurchase my item with the correct details, but by that time, my item had sold out. I was then basically told, oops, bad luck. Nothing we can do. See you later. No attempt to try to help me find a store who might have it in stock or an alternate solution.
Very unhappy with the experience. Not going to be buying from JB again any time soon.
They also need some better validation checks with their online store to prevent this from happening again.
Warranty is a joke. Got harassed trying to get a refund
Utterly disappointed at the customer service of JB Hi-Fi. I bought a Soniq 5.1 speaker system back late November 2014. It hadn't been 6 months yet and it was already showing major issues (crackling noises and sub-woofer cutting out). So I went to Jb hi fi blacktown today to get it fixed. After listening to the problem, I was first told that it was an internal wiring issue and would only need to be sent for minor repairs. Then...after left waiting for MORE THAN FORTY MINUTES to get their 'paperworks in order', I was informed that it can't be sent for repairs because the speakers were not 'worth that much'. When I asked for a refund they refused, accusing me of damaging the product myself, leaving me with the only option of accepting some store credits.
When I sternly demanded a proper refund, the store guy got the manager 'Amelia', who, to my utter SHOCK, came out charging; further accusing me of "swearing" at her employee!! When I held my ground that no such thing happened, she asserted that I was 'angry' and apparently that's the same as "swearing at him". I was definitely angry as anyone would be after being kept standing for forty minutes and then getting told that the warranty is a joke(!!), but I am QUITE capable of understanding the difference between being generally frustrated with a situation, and directing one's anger at a person (moreover 'swearing').
I was given a refund in the end, but not before being *harassed* by their staff and receiving an indifferent apology from the store manager when I told her that I was offended by her false accusation. I'm sorry JB Hi-Fi, but you just lost a loyal customer of your business who used to recommend you to others. Won't be happening again.
I bought Diablo III from JB Hifi Online store for my cousin. It took them almost one month to deliver it after I sent enquiry twice. They didn't respond my first enquiry. I ended up placing another order from Dick Smith
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Paid via Paypal to have it delivered to my office. I received an order received.
2 weeks later, i still had not received my order or any communication of my order, so i decided to email their customer service.
I was informed that due to having special characters in my order details, it was automatically cancelled. i had not received any email to notify me of this. if i had known, or had been notified, i would have immediately purchased the item again with the letters only - im surprised the website doesnt have built in validation checks for this.
I was told by Customer Service to repurchase my item with the correct details, but by that time, my item had sold out. I was then basically told, oops, bad luck. Nothing we can do. See you later. No attempt to try to help me find a store who might have it in stock or an alternate solution.
Very unhappy with the experience. Not going to be buying from JB again any time soon.
They also need some better validation checks with their online store to prevent this from happening again.