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I am so sorry to hear about your order. What you have experienced is completely unacceptable. Are you able to please send me your order number at your earliest convenience so I can look into this for your immediately.
Amy, Ref:4249.615921. I have now been informed today 20 May, by email from 'Jasmin' that the company does not deliver in this area and apologising for the 'inconvenience'. This is totally unacceptable that it would take THREE EMAILS (over a period of one week) and A POOR REVIEW AND 18 DAYS AFTER THE ORDER WAS PLACED, ACCEPTED AND ACKNOWLEDGED AND 15 DAYS AFTER THE REQUESTED DELIVERY DATE for your company to inform me that it does not deliver to this area. The online ordering system accepted the address and post code for delivery - surely this is a problem with the program that it would accept an address that the company cannot deliver to. Further the confirmation and receipt was forwarded on the 2 May. It has not caused me 'inconvenience', it has caused my family and me DISTRESS at not having these flowers delivered for a family funeral. If contact was made with me in a timely fashion, to inform me of the situation, I could have made other arrangements for the flowers - instead the lack of communication has indicated a total lack of regard for my custom.
Hi Superman, thank you for your feedback. I apologise for the issues you experienced ordering with us but am glad to hear that the flowers were delivered and that they made your wife's day! I will pass on your feedback regarding our communication processes to our customer service supervisors.
Hi Preshes, thanks so much for your lovely feedback. We're pleased to hear that the flowers were delivered on time and that you were happy with our service the second time round! We look forward to sending more flowers with you in the future.