I ordered a tomtom GPS on jb hifi's website with 20% discount! they have various method of payment, I used paypal to pay for it.
because i have never purchased anything from them before, I have to create a new account, I have no problem with that this however has caused me to receive 6 EMAILS from them just for a GPS purchase
It's really good of them to notify every little step that they do and confirm it back to the customers, but I think customers should be able to choose whether they want to receive this information or not.
lastly the shipping was okay, not too late not that fast it took them 2-3 business days to reach my place
When you don't have time to go on the treasure hunt
I love JB Hifi. I love the cheap items and the enormous variety all in one stores. I don't like the crowds and spending 20 mins looking for what I'm after only to finally see a staff member who tells me it's on the otherwise of the store. So with Christmas near I knew I couldn't mentally cope with a mad rush that is JB. I bought the batman trilogy online. It was cheap and over in a few minutes. It's did take 2 weeks to arrive but fortunately it was a Christmas present and I didn't leave it til the week before. It was still a better then the scavenger hunt and the waiting in line that was my less favourable option.
My brother wanted this item and since there isn't a local JB HI-FI where we live we ordered it online. Shipping was fast, service was good, they kept the item well packaged, have ordered many other items from these guys.
I ordered some dvds recently but I can't be certain when the item will arrive because the confirmation email said they will debit the card once the order has been confirmed. Then the fine print says the order will be shipped and packed within 3 days but I have yet to receive the item, or email telling me where I am at in the order process. It is much easier to just buy the items instore.
I ordered a new ipad air online (which displayed it was in stock) and was told to wait for a "order is ready for pickup" email, but it took longer than expected. I could have walked into the store and purchased one much quicker. I had to call to follow up, and was told it was in stock and is now ready for pick up. You get better service when you shop in store. The online system is a bit disappointing. I have no issues shopping in store but will not place another online order.
I really wish I could give JB Hi-Fi less stars for this review, but to be fair to them, they delivered 7 of the 8 CDs that I ordered without hassle.
The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.
I've been wanting to get bluetooth speakers for few months now, but I didn't buy one as it is quite expensive.
Thankfully jb hifi had a massive price reduction for the item i've been longing for months!!! \m/
So i bought 2 units, one for me and the other for a friend.
The delivery was fairly quick, but the only thing that's disappointing is that although i purchased 2 of the same item, they charged me twice for delivery :( and pickup was also not available for these items.
Overall, everything else is ok and I'd like to shop again from their site.
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they have various method of payment, I used paypal to pay for it.
because i have never purchased anything from them before, I have to create a new account, I have no problem with that this however has caused me to receive 6 EMAILS from them just for a GPS purchase
It's really good of them to notify every little step that they do and confirm it back to the customers, but I think customers should be able to choose whether they want to receive this information or not.
lastly the shipping was okay, not too late not that fast
it took them 2-3 business days to reach my place