Not cheap when you don't get working goods nor a return...
Received a PS3 disk that had a tiny chip in it. It will load but freezes in places so the game isn't fully useable. Paid the return postage to the UK for them to replace it. They said they 'cleaned it' and it would load for them, so they returned the same disk to me and would not refund postage. Apparently a chip doesn't constitute faulty goods. I even went to a third party repairer to ask if I could just pay to have it fixed to avoid dealing with this unhelpful company more, but the repairer said that even just from a glance, they could see that whilst the chip was tiny, it was clearly too deep to be useable. So now I am out of pocket now for the game, plus postage, plus I'm told I can gamble again and pay postage to them again, but if they can load it they'll just return it again, so it'll just end up costing me more, especially as I now need to go elsewhere to purchase the game again seeing I can't get a return through Ozgameshop. Again, cheerily, they said they'll put player points on my account for my next purchase, but still won't fix this purchase by paying postage or giving me an assurance they'll refund nor replace the chipped disk if I resend it to them.
I have ordered $300 worth of PS4 games from them using there Express post, they have not turned up and after emailing numerous times and getting nothing but excuses they have turned around now and blamed me for giving them the incorrect post code. I have the original email invoices for these orders and both clearly show all details of my post code and address are correct but they will not accept liability telling me it may take 3 months for them to be returned. They should refund my money in full because of their incompetence and not blame the customer. I have added the invoices showing my post code, and it is correct, I have blurred the rest of my address for privacy reason but very clear to see the post code, please avoid this company at all cost.
Follow up on this review so we know the truth. - I have finally been refunded my payment for this order but not before going public with it and being blamed for giving them the wrong information. While I appreciate them refunding my funds I don't think anybody should be treated this way or need to go public before getting refunded. My original score remains unchanged and I won't be dealing with them again.
Very disatisfied with customer service after getting accused of being in the US. All credit card, paypal, email address and postal address are AU. All because I have VPN on for security reasons. Never forgetting the second time was processed under my regular IP. So what if I was overseas and buying it for my son. Definitely stick with ebay and the fantastic seller who sent me the code withins minutes for my sons birthday tomorrow. Oh! and never mind that this is a UK base store selling to Australia.
If you don't want to wait 5-6 weeks to receive your item or a refund for your item, don't buy from Ozgameshop. No tracking is offered. Ended up buying the item locally.
I received faulty item, had to send back to UK to get refund. Postage from Aus to UK costed me a fortune. They promised to refund postage cost too, but I never receive it. Have been chasing for it about a month. DO NOT order from this site. You can communicate with them only by email. No phone number to contact. They can ignore your email anytime. Waste time. Waste money. It does not worth! Their price is cheaper because of their unreliable service. Poor quality product and service!!
I was advised the game (Rocksmith) was despatched on 28th April and a second item on the same order was despatched on 30th April.
The second item arrived on 9th May, no sign of the first item. When I wrote to complain, they asked me to check the delivery address & advised I had to wait 25 working days before they would investigate!
It is now 2nd June, still no sign of the item, and I have just been asked to confirm for the FOURTH time that the delivery address is correct - incredibly frustrating. They repeatedly just trot out a standard response (check the delivery address) without reading the email trail, and have done nothing to resolve the issue! They have had my money since 25th April, I have nothing!
This is the second order I have made through Ozgameshop and now they are 0 for 2... The first item I ordered took 4 weeks, and now 3 weeks later on this one only half off the items have only just been dispatched. I was told that there was 6 - 10 day period before delivery, but this is far too long past that date and some of the items I am now being told will not make it as Christmas presents. If you are ordering from here for Christmas presents, DON'T as I think it is already far too late. Try something for Easter about now.
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