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Apple Australia Reviews

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4.8 from 25 reviews
25 out of 25 reviewers would shop here again

25 Reviews from our Community

Overall Review Summary
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1
Bad:
0
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0
Individual Review Summary
Service:
4.9
Shipping:
4.8
Pricing:
4.6
Warranty:
4.9
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Date Posted:
Ordered On: 4/06/2012
5
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dewikurnia would shop at Apple Australia again.
Swift Delivery - thumbs up!
I was looking for a Monster IBeats Headphone and searched for stores that can deliver quickly as it was for a birthday present (As usual, I left it to the last minute). I compared all online stores that had the product, yet I found only Apple Online Store can give me the assurance that it will arrive on time. And it did!

I ordered it at the 4th evening (9pm), it was shipped the next day (5th) and I received it on the 6th around 9am. So quick and punctual!

It was quite a nerve-wrecking moment since I needed the item in such a hurry and all these delivery and shipping service are sometimes unreliable. But I have to say that Apple made my day as their tracking system always updated me, and there was no charge as well for the priority shipping.

The Item was also great! My friend had no complaints!

5 star all the way!

Date Posted:
Ordered On: 22/02/2013
4.5
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JacobLukeWood would shop at Apple Australia again.
Snow Leopard DVD
Went into JB HiFi to get the Snow Leopard DVD to upgrade mum's iMac from Leopard to Snow Leopard, turns out they don't sell it anymore! Apple Store Online here I come, I was happy to find out my $21 purchase came with free shipping (I think it is storewide?) anyway, the checkout was easy and user friendly. Highly recommend the Apple Online Store, item arrived today (Wednesday) from Sydney in an eParcel bag (non-padded) so the box was a bit dinted, the items were fine though but the bag was strangely oversized for what was in it!! Prompt emails too.

Date Posted:
Ordered On: 10/01/2013
4.7
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N/A
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Joshysnan would shop at Apple Australia again.
Mail in repairs - A1
My recently purchased iphone developed a problem, requiring repairs under warranty. Having seen my daughter having to wait several months for a replacement phone on hers not long ago at a local store, I REALLY didn't want to go through them with mine, so after a bit of hunting around, found that I could mail it direct to Apple, at no cost to me for postage.

They say that your phone (or any other Apple device) will be returned to you within 7 working days of them receiving it. The slowest part of the whole transaction was getting Aust Post to actually deliver it to them in the first place (this took them over a week.) As soon as Apple received it though I was notified, and had a replacement phone delivered to me less than a week later.

I would highly recommend this service to anyone who does not have access to an Apple store. The 'Authorised Agents' seem to be a bit hit and miss.

Date Posted:
Ordered On: 17/01/2012
4.8
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xhelss would shop at Apple Australia again.
Mac accesories
I bought a macbook air at the Apple store for my uni needs. A few weeks later, I decided to browse the online apple store to compliment my new mac. It was more convenient to online shop and at the time, they were offering student discount.

I bought Microsoft Office pack, Iwork pack, a screen cleaner, imouse and apple remote. It was free shipping and the products was received within a few days. Apple products generally come with a warranty, so that was an added bonus.

In terms of pricing, I think its a bit too expensive. But then again, Apple products generally are. I don't mind paying the price as I know what I'm getting - great and reliable products and services.

Date Posted:
Ordered On: 26/09/2012
4.8
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Angie would shop at Apple Australia again.
Great products, easy transaction.
I purchased an iPad case from Apple's website. I was pleased to find that delivery was free, as well as engraving your contact details on the case. This service is the main reason why you should buy directly from Apple, as when I researched the product at in store retailers, they charged the same value without this service. Delivery (from California) is a bit slow, but on schedule (7-10 business days).

Date Posted:
Ordered On: 8/09/2012
4.8
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TashKinderfield would shop at Apple Australia again.
Pre Ordered iPhone 5 received on release day without waiting in line!
Great site, easy to navigate around, pre-ordered my iPhone 5 with ease. Received it in the mail on its Aus release date. Apple sent me a text with delivery confirmation.

Very professional, fast and efficient service. Apple pricing is pretty standard across all retailers in Aus, so i dont mind paying the RRP

Date Posted:
Ordered On: 29/10/2012
5
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jjia6395 would shop at Apple Australia again.
Excellent customer service
Every purchase I've made from Apple have been excellent. They have accurate tracking of all your items and allow you modify your items before they're shipped. I ordered a retina macbook pro a couple months ago and it arrived after a week. Usually for low-to medium demand items they are usually ready for immediate shipping.