We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
This is the first time I purchased from the new-ish Woolies online store. They had a Huggies nappies deal - 4 boxes for $100. Delivery was free and you are able to select a specified time frame for the delivery. I selected monday morning 8am to 11am and they came around 10:30am. Fast and free organised delivery. Great experience and will shop again in future.
gift ordering is hard (impossible?) to track, but i did get my item after some delays
ordered a giftpack to be delivered to a relative
shipping was only $3, so good value.
received an order confirmation stating that delivery was expected on the 9th Jan (after purchasing on the 3rd). Sadly, it didn't get delivered till the 15th. At least the item only took 1 day to arrive after it was dispatched
As there was quite a delay and no updates on order status, i contacted Woolworths both via email and phone (using the contact details they provided). A little bit of a hassle as it seems that their phone support can only see your order (my account didn't even show it), but cannot track or tell you of your orders status etc. They have to send off an email to the relevant gift department. Email replies also took several days for a response (if at all). Seems their system for the gift department section needs alot of fine tuning
Please note, i ordered from their "Gifts" section, which seems to be handled by a different area from their regular online orders
So after about 3 calls (which were forwarded via email) and 2 direct emails (with one response), my order was marked as dispatched and arrived just under 2 weeks after date of purchase. Cant say the communication was the best. It felt more an "order and hope for the best" experience.
I guess I'd consider buying from their gift section again, as i did receive my items in the end, despite the delays and having a great deal of difficulty in finding someone who could help. The customer service reps (over the phone) are helpful, but also have their hands tied as they cant do much except to forward on your enquiry, (hopefully) to be replied.
I shopped here for the second time and found they had increased the variety available for purchase online. With free delivery and the new feature to track delivery time, it's very easy to use and takes out a lot of stress from doing the weekly grocery run.
Very unimpressed this time round, what is up with their stock management?!
My ENTIRE order was out of stock (lots of coke cans), I'm extremely disappointed they couldn't honour my order.
I'm also out of my free shipping orders (first 3 orders) so I won't be back unless it's really worth it. Booo, thumbs down from me, a shame my final order was a disappointing experience.
I know I said I wouldn't be back but c'mon it's Woolworths - they're usually trustworthy and recently held (promo still on) a $15 off $100 online orders so I took advantage of it!
My entire order arrived in the specified time frame, driver was very friendly and service was quick and easy. Thrilled about the discount.
Would recommend shopping here, just not with very popular deals like cheap Coca Cola as their stock management during busy periods is not good.
I placed 3 orders with Woolworths online over a 2 day period after hearing about some vouchers for $10 off a $50 spend.
This was my first time ordering from Woolworths online, having previously been put off by the ever so slightly higher cost of most items online. The vouchers convinced me and as I was mostly purchasing items that were on special, the online price wasn't an issue.
Delivery was free at these were my first 3 orders. The 3 orders arrived at the same time, although I had chosen slightly different time frames on the same day, based on the times that were available when I ordered. I was really pleased that they were delivered together and the service I received from the delivery person was outstanding.
All of the items were packed well enough, although I hadn't ordered anything that needed freezing, refrigerating or was squashable. The delivery person even brought them in for me. My only dislike for the whole process was that the order was delivered in plastic and I would have preferred a "greener" option. Otherwise, I was thrilled with my orders.
I would certainly consider purchasing from Woolworths online again, although it would probably take a free delivery promotion to lure me back.
I ordered a bunch of snack food items from Woolworths online after seeing that they had a sale, as well as a discount voucher that could be used when purchasing online.
The products I purchased were Woolworths branded, which I usually avoid, but the lure of the bargain was too strong and I couldn't resist.
I placed the order on a Sunday morning, selecting click and collect for a time frame that afternoon. When I went to the store 15 minutes into that set window, the order was all prepared for collection. I had to wait a little while for someone to find the order, but it was still a much quicker process than selecting the items from the aisles myself.
Collecting the order was easy and everything was included and well packed. The only thing that really bothers me about ordering online from Woolworths is that there is no way around ending up with a plethora of plastic bags at the end of the process, something that I actively avoid if doing the shopping myself.
It is likely that I will order from Woolworths online again, but only when they have an offer that really tempts me, the copious amount of plastic really puts me off.
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