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I decided to try Woolworths, I shop regularly with Coles online and wanted to start comparing prices. When I first visited the website I kept getting error messages, I persisted and was able to do a small grocery shop. I was surprised at the prices of some things being quite cheaper than Coles but I also found the experience of searching and finding products on the website quite difficult. Often search results don't relate to the item you are looking for. Delivery was on time within the window ordered but I noticed they charge your credit card immediately upon ordering and then refund to card if something is out of stock. Coles wait until they have picked products from the shelf. It was a disappointing experience.
It's the same story every time - I order a whole bunch of groceries for the week and it arrives the next day during the time frame. The driver is friendly and my order is all there safe and sound.
I love shopping with Woolies online because of the coupon codes you can find floating around to make your order even cheaper.
The quality of goods delivered this time was great. There's no doubt I'd get back online to buy my groceries!
I have become a Woolworths home delivery convert. I order from Woolies online most weeks and have our groceries (with the exception of fruit and veg which I buy elsewhere) delivered on Saturday mornings.
We almost always have the same delivery driver, who is just lovely and he always arrives within the specified window and usually at almost the exact time we expect him according to the "track my order" tab on the website.
We have had the odd item or two missing over time but a quick phone call to Woolies always resolves that without any problems.
My only complaint is that they use so many plastic bags when packing items and that there is no alternative to plastic.
I will continue to use Woolworths online and would recommend them to others.
I found their website slow, too many images which took a long time to load. Same problem when trying to view their catalogue online, very slow.
I ordered non-perishable goods (ie. no meat, fruit or vegetables)and no problems with the condition of the goods.
Chose Click and Collect option. You have to nominate the day and roughly the time that you will be collecting the goods. They have a separate section for Click and Collect at the service desk and it wasn't busy when I collected my goods so no need to queue. Happy with the Click and Collect option.
Last minutes out of stock notice by Woolworths online
I ordered 6 tins of baby milk powder at Woolworths Online and paid through credit card. Someone called me on the next day that the products I ordered are out of stock and promised that it will be available on the following week. I waited for 1 week long but when i go to the counter to pick up the products i ordered as instructed by Woolworths, a staff informed me that the product is still out of stock. It really wasted my time in traveling to pick up as someone should inform me early
I don't know that I would shop at Woolies online again.
Their produce is a bit bad. I find that you get much better produce in-store, picking through the fruit and veg yourself.
I loved buying my groceries online for awhile, after having an injury that made shopping difficult. But I just don't know that it makes good sense if you aren't desperate.
Delivery costs are high, too.
One good thing was having everything arrive at once with no fuss... but there are other companies that offer the same service and do it better!
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