Digidirect is a leading digital camera shop provides cheapest digital cameras and video cameras for Olympus, Panasonic, Canon, Sony, Pentax, Ricoh and Nikon digitial cameras in Sydney Australia
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if I do get the refund...
"Megabuy don't stock all products in store so I had to order this one online. The shipping was costly for what the item was and was quite l..." Read More
"I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails,..." Read More
"I regularly order 'sashas powder' for my elderly Labrador here as it helps with her on coming arthritis. They offer an amazing range, supe..." Read More
"I ordered a pair of Walnut Melbourne shoes from The Iconic on a whim after seeing them on sale and reading great reviews about them on The..." Read More
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if
I do get the refund...
I would avoid DigiDirect.