terrible and rude service. would not order again. loss of money
terrible terrible service. i ordered from paris and my 173 euro order came with a 99 euro import duty! Being told this was due to the sender not clearly stating the value of the clothes, after which they had to estimate the value, which is always a high estimation, i of course declined the package for it to be returned to sender. i immediately informed them and they said they would not offer me a full refund. they would be taking off all the shipping costs back and forth (which are high) and they had to receive it back first. even though not agreeing i waited it out a bit and
it has now been more then a week and they are not responding to my email so far.
it is crazy i have to remind them of the fact that the package has not been in my position therefor the part where they need to receive it back before they can issue a refund does not apply here, considering the package is still under their responsibility. Only had i accepted the package first and then returned it to them it would have been my responsibility.
second..they made a human error not stating the value clearly and last but not least, not only they should have avoided confusion by CLEARLY stating on their site that duties will apply (which normally is only 15 to 20 euros on a package with this value. They should also make it known it is not their priority to take care of the technicality's of international shipments which include clearly stating the values of the clothes, for which reason the imports can and in most cases will be extremely high.
only when i researched them after this happened i saw they get this complaint around the clock so it might be time for them to change this on their website if they want to keep their bushiness open.
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it has now been more then a week and they are not responding to my email so far.
it is crazy i have to remind them of the fact that the package has not been in my position therefor the part where they need to receive it back before they can issue a refund does not apply here, considering the package is still under their responsibility. Only had i accepted the package first and then returned it to them it would have been my responsibility.
second..they made a human error not stating the value clearly and last but not least, not only they should have avoided confusion by CLEARLY stating on their site that duties will apply (which normally is only 15 to 20 euros on a package with this value. They should also make it known it is not their priority to take care of the technicality's of international shipments which include clearly stating the values of the clothes, for which reason the imports can and in most cases will be extremely high.
only when i researched them after this happened i saw they get this complaint around the clock so it might be time for them to change this on their website if they want to keep their bushiness open.
VERY VERY BAD SERVICE>