Excellent delivery times, sometimes variable quality
Ordered 2x merino wool blend jumpers in preparation for colder days. as my order was over $50, i received free shipping.
After receiving confirmation of my order, it was marked as dispatched the next day. My order then arrived 2 days later. Speedy delivery as usual.
the merino wool in the jumper seemed a bit thinner and scratchier than previous jumpers i had purchased from Hallensteins (though this was a different brand), and i guess i'll be able to decide on the comfort with extended use.
Overall, would be happy to purchase from Hallensteins again.
Good prices and shipping times, simple refund process
Ordered a pair of Jeans from HB, with delivery being free as it was over $50.
My item was posted out to me the same day and arrived 2 days after that (with complimentary chocolates). I am generally always pleased with the shipping times and the free chocolate is always appreciated.
Unfortunately, the cut and design did not look as good as the pictures, so i had to pay shipping to have the item returned.
I had to fill out a few forms and send it away with my purchase in order to receive a refund.
The process was quite quick, with the money being returned back into my account 1 week later.
I understand purchasing clothing online always has an element of risk and an easy returns process makes for a good experience.
Will still be happy to continue to purchase from Hallensteins and recommend them to others
Good prices for quality clothing, fast shipping and chocolate with every order!
Ordered a couple of warm sherpa jackets and a pair of socks (free delivery for orders over $50). Payment was quick and easy, however, they do not accept Amex or PayPal.
My item was confirmed on the same day, and marked as shipped the next. 4 days later, my items arrived. Quicker than a lot of purchases made locally.
I'm generally happy with the quality of Hallenstein products, just sometimes the sizing varies between their brands and is sometimes hard to pick correctly. The item descriptions and images do not always describe all the details that i want or show what i want to see in the product i am buying, so some purchases are just a leap of faith. But so far, i've been pretty lucky and haven't had to return many purchases - no issues with this order.
Getting free chocolate with each order is also a great way to keep me happy and buying from them again, which i will do! The quick shipping times are another bonus
Great shipping time and service. Good returns process.
Ordered a jumper and jacket from Hallensteins
As my order was over $50, i received free delivery as part of my order.
My order was marked as shipped 2 days later, with an email sent to confirm my order and dispatch.
My item then arrived the next day. Talk about quick!
As usual, Hallensteins gives you free chocolate as part of your order. Always a bonus!
Sadly, both the jumper and jacket were not up to my expectations in terms of quality and fit, so i shipped the item back for a refund. You are required to pay for shipping back to their returns centre.
My returns was processed and my money refunded within a week.
Overall, happy with the speed of delivery, but a little disappointed with the quality. Glad their returns process is efficient.
Nevertheless, these things happen when buying online, without the ability to see and try the item you are purchasing, and that's the risk you take. I'd still buy from Hallensteins again.
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After receiving confirmation of my order, it was marked as dispatched the next day. My order then arrived 2 days later. Speedy delivery as usual.
the merino wool in the jumper seemed a bit thinner and scratchier than previous jumpers i had purchased from Hallensteins (though this was a different brand), and i guess i'll be able to decide on the comfort with extended use.
Overall, would be happy to purchase from Hallensteins again.