I ordered a pretty dress on Saturday night and it arrived soon after on Tuesday morning via Startrack Express Registered Post, shipping is $8 or free for orders over $50.
The dress is in perfect condition and they even wrapped it super neatly in tissue paper - I liked that personal touch.
I have always complained about their lack of measurements for every item on their site and have since gotten better at judging dress sizes/lengths to buy the best fitting clothes for myself. Despite that I'd still like more measurements so I will email them about this!
Overall Market HQ is great and I will continue purchasing from here because they stock a huge range of all my favourite brands.
Finally ordered the item I was eyeing. 2 days later I received an email that all of my items were shipped followed by a refund email that the item I wanted the most was out of stock and refunded. I emailed customer service regarding re-stock of this item. No response.
The next week I checked back onto the site to find the item in stock. I emailed customer service to ask if it really was in stock and if I can order. No response. A couple days after that I found the item in stock and on sale. I re-ordered yesterday, apparently my discount code didn't work :/ Let's see if they refund me.
Tip: store needs to remove out of stock items. Also customer service should respond within 48 hours. I've been waiting for 10 days and have not heard back.
I was going to buy a dress off here but didn't because I didn't know if it was too long. Couldn't find measurement details on it. Instead I bought a top and shorts which fit perfectly - still was quite a risk buying them.
Not sure how returns are but their service is pretty good (I asked about whether a product would come back in stock and received a reply soon after).
Shipping was free for me (order over $50) however I found it annoying that the products are all priced ending with a '9' so $19, $29,$39, $49...etc. and that makes it harder to get to the $50. The items arrived in 2 business days.
Overall, I love the site layout and photography of the models/clothing so it made my second experience not as daunting.
I ordered on Thursday night, received Monday which is basically 1 business day. I ordered two dresses and paid a bit (%8) for shipping.
It arrived via Startrack registered shipping. One of my dresses was brand new, the other seemed to have been worn before as I found a strand of hair in it...it's in good condition otherwise.
The site was a little disappointing as there are no measurements at all - you have to try find them on Google or just estimate from the photos. The maxi dress is a bit long on me but a belt will fix that.
I reckon I would shop here again if they have good sales.
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The dress is in perfect condition and they even wrapped it super neatly in tissue paper - I liked that personal touch.
I have always complained about their lack of measurements for every item on their site and have since gotten better at judging dress sizes/lengths to buy the best fitting clothes for myself. Despite that I'd still like more measurements so I will email them about this!
Overall Market HQ is great and I will continue purchasing from here because they stock a huge range of all my favourite brands.