I ordered a pair of boots from Jessica Buurman, the "Exclusive - QAMRA Leather Wedged Heel Boots". It took 24 days for the package to arrive without the express. I emailed them once and got a good answer. I would say that I got an okey price for these boots, the only thing thats "wrong" is that they are supposed to be in leather, some part is but some parts isn't. But they don't smell plastic and look like the picture on the website. I would say that my rate for Jessica Buurmans website and these shoes are okey. I'm not happy and not disappointed.
Hi, hanha
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
This is a really cool online shop, they have so many inspired shoes which has the looks without having to pay for big bucks.
I've ordered a pair rumi sandals & is extremely happy with my purchase. The quality is good and they are also really comfy and easy to match. I think this pair of sandals is going to go everywhere with me this summer.
I like how they offer free shipping & express shipping i think is $15. I chose free shipping coz i wasn't needed them in a hurry and they posted pretty quick i think 3 days later, i received my shoes just over 2 weeks which is faster than i thought coz on their website it says free shipping is 10-25 working days.
Overall I'm really pleased with them. Nice design of shoes, affordable price, good quality and free shipping option, i really couldn't ask for more. I have already recommended few friends to this online shop & I'll definitely purchase from them again. I'm going to order stella sandals next time, that lover cutout shoes is also so amazing!!
I submitted my review nearly a week ago and they still haven’t post it yet, so I’ll post comment my review here and hopefully they’ll post my review soon.
I will shop at jessicabuurman again
My qamra boots arrived today. Love them !! They look exactly the same as pictured, very happy with them. Reading thr reviews I was a little nervous about ordering, but it was an easy process. Got my shoes and now I'm a happy girl. I ordered a size up as suggested and they fit me nicely (usually size 6, ordered size7, but I do have a higher arched feet). I'll certainly shop there again.
Sexyashel would not shop at Jessica Buurman again.
Shoes sizes are way off terrible ,,customer service ,,nightmare purchase!!
Bought a pair of shoes , us size 10 i failed to see the tiny writing that says order a size up, until after i paid ,,and they are located in china, got the shoes my feet hung off the back,, they do not give money back for incorrect size!! Is that ridiculous for mail order china merch, i think so,, anyway after i paid almost 50.00 to return them for a us 11 took like a month ,, they were too small, and im stuck with shoes i cant use because they are not honest bout sizes and they wont respond to emails ,, terrible customer service.. im a 10 in the us all the time their shoes run like 2 sizes too small .. They are liars and they try to make it seem like their buisness is a us buisness by their name,, they are just another china online store with poor quality you may as well just use ebay ,, buy at your own risk!!!! nightmare purchase!!
Hi, Sexyashel
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team
Comment Modified: Updated name as per user request.
I had a pretty bad experience with this shop. Ordered a pretty looking Isabel Marant knock off sandals which arrived very quickly (took them about a week to arrive). Unfortunately the quality was very poor: after only a few times of wear (about 3 weeks after I got them), the right sandal started to fall apart. The sole was almost completely detached from the sandal.
Customer service was unhelpful and refused to compensate me although I sent pictures of the broken sole.
Will not buy there again and I will not recommend it to anyone.
For 130 USD I would expect a better quality and a helpful customer service.
Two thumbs down.
I had the same issue almost with them shoes were too sizes to small terrible customer service the shoes r not accurate the sizes are way off , i mean not jus one size .. I bought a us 10 ended up with like a us 8. Return them paid like 50.00 bucks to do that, for a us 11 ant those fit like a us 9. So im stuck with shoes that my heels hang off the back of .. They suck
What could you possibly do its been months and i gave the shoes to my sister.. You shoulda been on this subject when i was emailing you then ,but you ignored me when something could have been done ..Thats not customer service this is posted so you can look good to potential buyers..i work in customer service and this is not.. Beware buyer, there from asia and if you dont like your item. You will not be able to return unless you wanna pay like 100.00 to ship then if you do they cant track overseas so you could possibly lose unless they start using return shipping labels then you may be in luck.. Shoes do run to damn small..they also should be letting people know that as well.. Tired of getting ripped off by these companies overseas beware!!!
We'd love to resolve your unsatisfactory shopping experience, if you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com and quote your username: Sexyashel
I apologise for the inconvenience this has caused you.
Please feel free to contact us if you need any assistance.
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team