I ordered a pair of TIA Bow Tie Ankle Boots (Isabel Marant clones) on May 30th. I live in Germany. The boots were shipped promptly but then, according to DHL tracking, held at some import-post office in Germany for more than 4 weeks. I asked JB's customer support numerous times to contact the shipping company (only the sender is entitled to do that) to find out what's going on - they did not. In hindsight, my guess is that the parcel was withheld at the customs office for insufficient or false declaration.
However, my parcel was returned to China without ever coming near my house or the nearest post office. DHL-tracking has been allocating it in China since July 29th, that's five weeks.
Unpleasant, endless, fruitless email exchanges ensued to get my money back, with some highly unprofessional "Brian" from JB's customer support who is poorly trained in both legal and customer relation matters - and totally unwilling to refund my money. He also ignored my request to transfer the issue to his team leader or anyone else. The thing is, there's no one you can contact other than support@shopjessicabuurman.com, as on their website neither a phone number nor a postal address can be found.
All I can tell from his IP is that "Brian" emails me from a computer in 60607 Chicago, area 312. Chicago's Yellow Pages do not list Jessica Buurman, though.
Do not ever hand your money over to an online store without sufficient contact data!
When I turned to Paypal for assistance, their buyers' protection programme had already expired (45 days after purchase).
So, I lost USD 149,- to scam and my own stupidity. All I can do is warn others not to order from Jessica Buurman. There are too many good stores out there.
UPDATE: As customer service ignored three of my requests to disclose the company's physical address, I concluded that if I wanted to see my money again I had no other option but to get on their nerves, emailing , them almost every day. JB kept arguing they had not received the parcel. I kept arguing that was none of my business as I had not sent the parcel.
Miraculously, a week after posting my review here, Jessica Buurman issued a full refund - which after Paypal deducted a fee was not so full, but still. Posting here obviously helped. After refunding me, JB contacted eStoreReview to make me correct my review.
Since I had found out the boots were back in China on July 29, it took 15 emails and more than 6 weeks to get my money back. A rightful refund won so hard does not turn this shopping experience into a positive one. I cannot upgrade my rating.
Blondissima777 would not shop at Jessica Buurman again.
Not leather as advertised
I bought the Riley boots (Margiela open toe, wide top opening, ankle stiletto bootie knockoffs). The site says "leather upper" and they're clearly not leather, they're PU (pleather). The picture on the site looked like pony hair to me, so I just assumed it was real leather of some sort.
I saw a picture on Instagram tagged Jessica Buurman Riley boots and saw they were NOT real leather, but given the $139 price tag and the leather upper claim in the description, I trusted they'd be real. I'm sure they know the difference between real leather and PU. Wish they'd at least be honest about it and charge accordingly. For $100 more or sometimes even less, I could have bought a real Margiela pair :(
The shipping was on time, the design was dead on, but wrapping them in cheap pleather, lying about it and charging me what I would have paif for real leather shoes will probably not make me a returning customer. Sorry.
Giving service & warranty 1 star, because false advertisement nulls those 2 in my book.
DrChaiqua15 would not shop at Jessica Buurman again.
Don't Order from this company
The company falsely portrays itself with an American name that causes you to purchase from them. Then they show photos of good quality products but once receive the products they are very poor quality. Synthetic material. They do not have a phone number and they do not pay for product return. The boots were too small and very very cheaply made. It was going to cost me $250 via UPS to send the boots back and the company has a PO Box so once it got to their country it could not be tracked which makes it easy for them to say they didn't get them. I feel scammed and would like to warn others of this company. I paid $139 for a boot of $10 quality.
I ordered from Jessica Buurman and was frustrated with the lack of communication about my package. I was also frustrated with how long it has taken for my package to arrive. This company sent me an email and explained why it took a few days to hear back and they apologized. They helped to remedy the situation by providing me with a substantial discount off of the shoes. I really appreciate the great customer service I received once they contacted me. There was a little frustration in the beginning ,but I feel that I can safely say this company has done it's best to help me in any way they can.
MOD: Review was updated by Danielleb20 on 20/11/2014
Hi, Danielle
This is Jessica from JESSICABUURMAN.COM
I've just emailed you to answer few of your queries, just in case, below is the rough copy of the email I've just sent to you.
1. 'I have not received an email back. I emailed the customer service representatives on Wednesday of this week and it is Friday night, there has been no reply. I emailed again today and have received nothing back. '
I've run a email history search and from our email history search your email has been replied on time and all within 24 hours (Please see screen shot attached).
2. 'sent me an email saying i would receive my package in "3-4 business days". My follow up question was what exact date would I receive the shoes. I felt 3-4 business days was vague and if EVERY other online store can give me an exact date of arrival, why can't Jessica Buurman.'
The reason we do NOT provide the exact day is because the shipping companies are their individual companies and we do not have any control of their quality of service. Therefore we can not 100% guarantee if the shipping company will 100% deliver your package on the date they've promised us without any delay (how long will it takes to clear the custom..etc).
3. 'while scrolling through some of these other reviews I doubt I will receive my shoes anytime soon. I understand that sometimes there are issues with orders and complications.'
Base on the DHL tracking number we have provided to you, you can track your parcel live on DHL official website. Your package will be arrived either today or tomorrow.
--
Prior to this, base on our email communication, we have not only refund your Express Shipping charge, we've also compensated you for the delay.
We feel we have tried very hard to resolve your issue and the review you've left is bit misleading.
P.S. JESSICABUURMAN is currently undergo a legal process with www.estorereview.com.au due to the fact, estorereview only displays the negative reviews and purposely ignores the positive reviews.
If you have any questions, please feel free to contact us at: support@jessicabuurman.com
I posted this review in hopes that someone would get back to me, and to express my frustration to other potential customers. You have solved my problem and have gone out of your way to help me. I really appreciate the fantastic customer service I received since. I have emailed the company, to ask if I can make a revision to my review and I have not heard back yet.
However, my parcel was returned to China without ever coming near my house or the nearest post office. DHL-tracking has been allocating it in China since July 29th, that's five weeks.
Unpleasant, endless, fruitless email exchanges ensued to get my money back, with some highly unprofessional "Brian" from JB's customer support who is poorly trained in both legal and customer relation matters - and totally unwilling to refund my money. He also ignored my request to transfer the issue to his team leader or anyone else. The thing is, there's no one you can contact other than support@shopjessicabuurman.com, as on their website neither a phone number nor a postal address can be found.
All I can tell from his IP is that "Brian" emails me from a computer in 60607 Chicago, area 312. Chicago's Yellow Pages do not list Jessica Buurman, though.
Do not ever hand your money over to an online store without sufficient contact data!
When I turned to Paypal for assistance, their buyers' protection programme had already expired (45 days after purchase).
So, I lost USD 149,- to scam and my own stupidity. All I can do is warn others not to order from Jessica Buurman. There are too many good stores out there.
UPDATE: As customer service ignored three of my requests to disclose the company's physical address, I concluded that if I wanted to see my money again I had no other option but to get on their nerves, emailing , them almost every day. JB kept arguing they had not received the parcel. I kept arguing that was none of my business as I had not sent the parcel.
Miraculously, a week after posting my review here, Jessica Buurman issued a full refund - which after Paypal deducted a fee was not so full, but still. Posting here obviously helped. After refunding me, JB contacted eStoreReview to make me correct my review.
Since I had found out the boots were back in China on July 29, it took 15 emails and more than 6 weeks to get my money back. A rightful refund won so hard does not turn this shopping experience into a positive one. I cannot upgrade my rating.