I ordered a skirt off choies after seeing the store recommended by a fashion blogger. They have a great selection of clothes on their website at reasonable prices. However, he skirt took much longer than the promised shipping time to arrive and when it arrived it was too small, meaning the sizing measurements were off. I contacted the customer service team who said instead of returning it i could receive a voucher and get another skirt in the size up for $15 instead of $21. I agreed but many weeks past and the skirt did not arrive. I brought to their attention that it hadnt arrived and it had been a long period of time. They replied that they would have to take away the voucher they offered as i had accepted the cheaper price for the skirt even though they had not specified i could only choose one. They also said they would send it out then, as in they would send it many weeks after it was due to be at my adress. I have only just received it and its already autumn. Not very happy with customer service, good products but otherwise an average shopping experience.
impossible to get a refund when the item was lost in the post.
I bought two skirts from this site. I can't comment on their quality because they didn't arrive.
This is unfortunate, but not something that I get bothered by - I find a small percentage of items always get lost in the post.
But after more than a month I contacted them and they responded only by telling me not to worry, they were in a busy season and it would turn up.
The item was tracked leaving china, and then lost. The tracking never showed any more information than that. After more than 40 days and further attempts to contact them, I filed a dispute with Paypal.
They never responded to multiple messages on Paypal, so I escalated it to a claim. 60 days later I got my money back.
I would suggest that Choies service is a bit wobbly. It's ok that something would get lost, but telling someone to just keep waiting could almost be read as encouraging them to forget about the 45 day window to go to the Paypal resolution centre. If I'd have taken their advice I would have lost the money I spent.
I ordered a tank top off Choies recently, after previous horrible experiences with Choies i vowed i would never order from the store again but the shirt was only $2.99 with free shipping so i don't really mind if its very late as long as i receive it at some point. The website is a little glitchy but they have a good range and reasonable prices. However their goods are generally not great quality. From previous experience dont expect the parcel to come within the time frame promised
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