I ordered this MacBook Pro with Retina off their website after seeing that it was the previous model offered for a good price, I processed the payment via bank transfer to avoid a surcharge and got a receipt via email and was told it was shipped.
After waiting numerous days to receive the item I called to see where it was. I was told I would get a call back tomorrow as he could not find anything about my order in the system.
I never got a call back, so I called myself. When calling back the next day they let me know they hadn't actually shipped the item because they don't have it! I was offered to pay more for the higher priced model or a refund. I took the refund.
The refund took several days and several calls to process, but eventually came through.
Service only gets 2 stars due to the fact the phone number made it easy to get onto staff.
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After waiting numerous days to receive the item I called to see where it was. I was told I would get a call back tomorrow as he could not find anything about my order in the system.
I never got a call back, so I called myself. When calling back the next day they let me know they hadn't actually shipped the item because they don't have it!
I was offered to pay more for the higher priced model or a refund. I took the refund.
The refund took several days and several calls to process, but eventually came through.
Service only gets 2 stars due to the fact the phone number made it easy to get onto staff.