I ordered this MacBook Pro with Retina off their website after seeing that it was the previous model offered for a good price, I processed the payment via bank transfer to avoid a surcharge and got a receipt via email and was told it was shipped.
After waiting numerous days to receive the item I called to see where it was. I was told I would get a call back tomorrow as he could not find anything about my order in the system.
I never got a call back, so I called myself. When calling back the next day they let me know they hadn't actually shipped the item because they don't have it! I was offered to pay more for the higher priced model or a refund. I took the refund.
The refund took several days and several calls to process, but eventually came through.
Service only gets 2 stars due to the fact the phone number made it easy to get onto staff.
"I placed an urgent order for X500 A5 colour double sided flyer to print via the online website as I was advised by the staff member at the..." Read More
"First, the game. Finska is surprisingly run and annoying (when you don't win) and if you've never tried it, it's not as boring as it looks..." Read More
"For our upcoming trip we needed some Apple equipment and ordered a 30-pin to USB Cable and an HDMI-to-HDMI Cable 1.8m on October 25 and re..." Read More
After waiting numerous days to receive the item I called to see where it was. I was told I would get a call back tomorrow as he could not find anything about my order in the system.
I never got a call back, so I called myself. When calling back the next day they let me know they hadn't actually shipped the item because they don't have it!
I was offered to pay more for the higher priced model or a refund. I took the refund.
The refund took several days and several calls to process, but eventually came through.
Service only gets 2 stars due to the fact the phone number made it easy to get onto staff.