The star performer in bad customer service ... Sofia Vee
On purchasing a scoopon for a personalised wine holder, it took me 3 mths to get in touch with someone from Sofia Vee to be able to redeem it. I finally was able to redeem it and at the same time purchased a bracelet for $15 Plus $8 postage/handling. 2 months later I emailed, and emailed, and emailed, after already investing many many hours daily searching the Internet hoping to find a phone number to contact Sofia Vee Store for assistance. All my time & effort amounted to nothing & 7 months on have not received the goods & have not received a reply from Sofia Vee, who's reputation is steadfastly becoming well known only for being hated by customers but loved by competitors, are the apitamy of godawful and atrocious customer service and given they've kept my money transcends them to a new low in business etiquette defining its morals and values to be akin to that of a con artist's, dedicated advocate for unscrupulous thieving, deception & corruption.
THE ONLY GUARANTEES YOU CAN BE SURE OF WHEN BUYING FROM SOFIA VEE ARE THAT YOU WILL BE OUT OF POCKET & WAITING IN A VERY LONG QUEUE TO A PERMANENTLY CLOSED COMPLAINTS COUNTER !!!
I URGE ANY CONSUMERS WHO'VE BEEN WRONGED LIKE ME, TO RING ACCC TO COMPLAIN SO THEY CAN TAKE ACTION & CLOSE THEM DOWN!
THE ONLY GUARANTEES YOU CAN BE SURE OF WHEN BUYING FROM SOFIA VEE ARE THAT YOU WILL BE OUT OF POCKET & WAITING IN A VERY LONG QUEUE TO A PERMANENTLY CLOSED COMPLAINTS COUNTER !!!
I URGE ANY CONSUMERS WHO'VE BEEN WRONGED LIKE ME, TO RING ACCC TO COMPLAIN SO THEY CAN TAKE ACTION & CLOSE THEM DOWN!