I've always been too hesitant to use a shipping forwarder, so when I stumbled upon tarazz I was beyond thrilled. Although their range of stores you can purchase from is currently quite limited, I was happy to find that sephora was one of the few retailers available.
My transaction went very smoothly. No issues whatsoever. Shipping time was reasonable and the items I purchased were packaged very securely.
I will definitely be shopping at tarazz again soon!
I have had a terrible experience with Tarazz. Customer Service is very poor and information on the website is misleading.
It took me 38 days, 3 emails to Customer Service and 1 Facebook Complaint to get my order.
The first issue is that in the Tarazz T&Cs, Footer & shipping information page it is clearly stated that AusPost is used for deliveries exclusively. For this reason, I placed an order and used my Parcel Locker address (which only AusPost can deliver to). However, without communicating to me, Tarazz used a courier to make the delivery and thus my order never arrived. I was never notified about this and found out myself through the courier's online tracking that the order was returned to Tarazz.
I then emailed Customer Service on 3 separate occasions to investigate the order and they brushed off my emails without addressing my concerns. I also received no apology or explanation from them for on my initial email. I felt like Customer Service had no interest in resolving my issues - they were very robotic and cold only providing the bare minimum information. I finally got some resolution after I posted a Facebook complaint.
The beauty of Tarazz is that you can order something from a U.S company that doesn't otherwise ship to Australia. But, their shipping prices are insane anyway.
I do not recommend shopping with Tarazz. On the off chance your order goes astray, customer service does not handle it well nor are they interested.
Great website which allows you to purchase from selected overseas stores. I purchased multiple items from Sephora. Website calculates postage so you know exactly how much it will cost. Checkout specifys the timeframe for shipment. as i purchased leading into christmas, there was approx 2 wk wait. There is no need to use a mail forwarding service. Recommend!,
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My transaction went very smoothly. No issues whatsoever. Shipping time was reasonable and the items I purchased were packaged very securely.
I will definitely be shopping at tarazz again soon!