Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
i just got ripped off. i ordered 2 wardrobes and made a payment($340) for items and delivery on 23/06/14. expected delivery date was 25/06/14. 2-5 working days maximum. i called them up after 5 working days and was told that they will check with delivery team and will send an email the next day which i never received. i called them up more than 10 times and was told the same thing. now it been 18 days.. this morning i received an email saying " Hi,
I was advised by our supervisor that our courier company confirmed that the item is Lost in Transit. Unfortunately this order is not covered by our Transit Care Insurance, We can no longer process any replacement or refund. Sorry for the inconvenience.
Thank you
DealsDirect Regards, "
so now they basically told me that i have lost my item worth $340 which i never even got to see. it sounds funny but i am so angry about this. just lost my one week's pay as i work part time.
would not recommend to anyone. its a ripoff
I do not even doubt that. They would of never sent it, just trying to scam you the money. They just did it to me.
NewPlaceLotsOfBuyin would not shop at Deals Direct again.
There website seeking help is terrible!!
I bought a clock from them, it came pretty quick but there is something wrong with it.
Today I've been trying to contact them online, you go on there live chat, nothing!! No ones there!! Then you send a email to them, no reply yet!! This is there returns policy
"It's easy to lodge a return request of a faulty or damaged item or submit an email ticket!
Simply enter your login details again (see below the Home Tab), and select Login.
Click on Returns Centre and follow the prompts OR
Click Submit a Ticket to email us!"
You know the problem with this is? It's REALLY hard to find the "Returns centre" link, its not on the above paragraph, Why wouldn't you have it there as a link and instead go look for it?
I will update to see what happens but whats the chances i have to call them?
Ordered a Tumble Dryer on the 12th April 2015. Phoned customer service twice to establish why I had not received my order by the 12th May 2015.
I was told by someone in the Philippines that my order had not been dispatched yet???? I told them that was why I was phoning Deals Direct. I was then told my Tumble Dryer was out of stock? They will check and if out of stock they will arrange a refund. IF I DID NOT PHONE DEALS DIRECT THEY WOULD HAVE KEPT MY PAYMENT? This is not acceptable. Be very careful when purchasing anything from Deals Direct. Edward Harris
I ordered pet feeders, they refunded me then bumped up the price, now I'm still waiting for my delivery to arrive after a whole battle with ordering them again for the same price. Was disgusted.
brianna.piano would not shop at Deals Direct again.
Absolutely disgusted
I ordered 2 pet feeders which were $10 each. Within a week I received a refund and no emails from them as to say why and I contacted them and they weren't sure what happened, so I went to re-order only to find they had tripled the price. I contacted them again and they offered me to order at full price and give me back a refund the difference, so my original order was $26 and this time it was $79. So I ordered the pet feeders again and received only $15 of the refund, I contacted them and finally a week later received the rest.
So far only one of the pet feeders has arrived and now over a week later I'm waiting on the other pet feeders.
I can't believe how rude the customer service has been to me, let alone the absolutely disgusting set up they have.
They are a bunch of thieves and the company is a joke
I bought a Sony KD65X8500C 65 Inch 4K it was DOA Faulty that was on the 15/01/16 and it arrived on the 20/01/16, I returned it on the 21/01/16 and now it's 02/02/16 i cannot get anyone to contact me the phone number is disconnected and no one returns the emails, They are a bunch of crooks and thieves.....
Quick shipping times, no communication regarding delivery
Ordered a few umbrellas from DD due to the horrendous wet Sydney weather we'd been experiencing.
My order was marked as confirmed the same day. Shipping to my area was only $4.95 and i believe if you purchase multiple items the shipping charge is combined
I never received any further communication regarding my order, and i arrived home one day (4 days later) to find that my order had been delivered.
In terms of shipping times, very happy! In terms of communication, not so good (as i had no idea about the status of my order/no tracking). But it was good to be surprised with a package once i returned home.
Overall, can't complain about my purchase since it did arrive and arrived quite quickly. Just sometimes, you like to know when your item is shipped/when you may expect it/be able to track your order/etc.
Nevertheless, based on this purchase, would buy from Deals Direct again!
I haven't shopped with deals direct for a number of years but the process was still simple and easy. Shipping cost was reasonable and they offer easy returns for change of mind purchases within 14 days. I currently use the chiroflow pillow but I read reviews to suggest the mediflow pillow is just as good so I'm giving it a go! Plus it is significantly cheaper.
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i ordered 2 wardrobes and made a payment($340) for items and delivery on 23/06/14.
expected delivery date was 25/06/14. 2-5 working days maximum.
i called them up after 5 working days and was told that they will check with delivery team and will send an email the next day which i never received. i called them up more than 10 times and was told the same thing. now it been 18 days..
this morning i received an email saying
"
Hi,
I was advised by our supervisor that our courier company confirmed that the item is Lost in Transit.
Unfortunately this order is not covered by our Transit Care Insurance, We can no longer process any replacement or refund.
Sorry for the inconvenience.
Thank you
DealsDirect
Regards, "
so now they basically told me that i have lost my item worth $340 which i never even got to see. it sounds funny but i am so angry about this. just lost my one week's pay as i work part time.
would not recommend to anyone. its a ripoff
They just did it to me.