Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I have purchased items from this company before, and without issue.
Last month I purchased a tumble dryer, which after 3 uses stopped functioning. I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item. I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away. Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it. On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card. I contacted Dealsdirect advising of this along with a new selection of dates I was available. I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed. Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside. I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure. I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
I orderd an automatic swimming pool cleaner from Deals Direct on a Sunday evening, my cleaner was delivered on the following Wednesday morning... less than three days! Very easy to order from. Very easy to browse products. I love the specials too. Delivery fees are very reasonable.
i was looking for steamer as i detest ironing a lot and i heard that steamer is working as well as a normal ironing process
so i researched in internet and found a lot of product are nice and recommended but none of them is as cheap as the one here ( and it's only available in dealsdirect!)
so i bought sheffield garment steamer for only $49.95! i guess it's the cheapest (or at least according to my price research last time)
the item arrived in just 2-3 working days! and the mailman actually rang my bell, so i woke up and would be able to take it from the mailman( I don't really know if they always do this but only this time they did!)
when i unpacked the item, it's really awesome it comes with everything as promised and when i use it + they put a sticker on their perfectly packed item who packed the order (it's trivial, but it's kinda unique)
it's really good now I don't have to iron my clothes anymore and I have perfectly 'ironed' shirt without ironing it, I'm really satisfied with the product and dealsdirect's service
Good product . Shipping is spot on and reasonable charge. Customer service is also reasonable as well. Might have found a better product with a similar price.
Very pleased with the quilt cover sets. We bought 2 sets and the deals direct have shipped them to us in about 2-5 business days to Canberra. Very happy with the shipping and delivery. The prices for the sets are very reasonable.
I purchased a ridiculously large cat scratching tree from Deals Direct after concluding that they had the best price for the sort of item I was looking for.
Shipping was extremely quick, with the tree arriving one week after I placed my order. Super fast considering its travel to WA.
The scratching tree is not perfect, there is one bolt that doesn't quite fit properly, but I have no intention of complaining, because the bargain price outweighs that small issue.
Overall, I am very happy with Deals Direct and would happily buy from them again.
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Last month I purchased a tumble dryer, which after 3 uses stopped functioning.
I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item.
I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away.
Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it.
On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card.
I contacted Dealsdirect advising of this along with a new selection of dates I was available.
I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed.
Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside.
I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure.
I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
worst customer service ever!