Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
Quick shipping times, no communication regarding delivery
Ordered a few umbrellas from DD due to the horrendous wet Sydney weather we'd been experiencing.
My order was marked as confirmed the same day. Shipping to my area was only $4.95 and i believe if you purchase multiple items the shipping charge is combined
I never received any further communication regarding my order, and i arrived home one day (4 days later) to find that my order had been delivered.
In terms of shipping times, very happy! In terms of communication, not so good (as i had no idea about the status of my order/no tracking). But it was good to be surprised with a package once i returned home.
Overall, can't complain about my purchase since it did arrive and arrived quite quickly. Just sometimes, you like to know when your item is shipped/when you may expect it/be able to track your order/etc.
Nevertheless, based on this purchase, would buy from Deals Direct again!
I ordered a ironing board cover and I was happy with everything except for the postage which I selected to exclude the insurance, but it somehow added it back on. However I contacted their online service team and this issue was quickly rectified. Pricing wise, it is defintely the best deal I could find online.
I haven't shopped with deals direct for a number of years but the process was still simple and easy. Shipping cost was reasonable and they offer easy returns for change of mind purchases within 14 days. I currently use the chiroflow pillow but I read reviews to suggest the mediflow pillow is just as good so I'm giving it a go! Plus it is significantly cheaper.
I have purchased items from this company before, and without major issues.
Two months ago I purchased a hand-held vacuum cleaner which never arrived. "No biggie," I thought to myself, "just get in touch with Deals Direct and they'll look into it."
That was when I discovered that their website is actually designed in such a way that it's almost impossible to find out how to contact them in any meaningful way. The only method that's easy to see is Live Chat (or Live Bad Joke, it should be named).
Three attempts at this (fob-offs), two emails, and five weeks later after a grand total of *zero* information from Deals Direct, I finally get an actual human being on the phone but the asian accent is so thick that I should have had an interpreter handy.
I did receive satisfaction on that occasion but only after *twice* stating that I was writing an official letter of complaint and demanding to know the name of their Customer Service manager so I could address the letter appropriately.
Do yourself a favour - Don't Deal with Deals Direct.
Ordered a Tumble Dryer on the 12th April 2015. Phoned customer service twice to establish why I had not received my order by the 12th May 2015.
I was told by someone in the Philippines that my order had not been dispatched yet???? I told them that was why I was phoning Deals Direct. I was then told my Tumble Dryer was out of stock? They will check and if out of stock they will arrange a refund. IF I DID NOT PHONE DEALS DIRECT THEY WOULD HAVE KEPT MY PAYMENT? This is not acceptable. Be very careful when purchasing anything from Deals Direct. Edward Harris
I ordered pet feeders, they refunded me then bumped up the price, now I'm still waiting for my delivery to arrive after a whole battle with ordering them again for the same price. Was disgusted.
brianna.piano would not shop at Deals Direct again.
Absolutely disgusted
I ordered 2 pet feeders which were $10 each. Within a week I received a refund and no emails from them as to say why and I contacted them and they weren't sure what happened, so I went to re-order only to find they had tripled the price. I contacted them again and they offered me to order at full price and give me back a refund the difference, so my original order was $26 and this time it was $79. So I ordered the pet feeders again and received only $15 of the refund, I contacted them and finally a week later received the rest.
So far only one of the pet feeders has arrived and now over a week later I'm waiting on the other pet feeders.
I can't believe how rude the customer service has been to me, let alone the absolutely disgusting set up they have.
"I ordered a herb set for my sister's 30th birthday and spent over $100. One showed up dead, plus late and they didn't honour the discount ..." Read More
My order was marked as confirmed the same day.
Shipping to my area was only $4.95 and i believe if you purchase multiple items the shipping charge is combined
I never received any further communication regarding my order, and i arrived home one day (4 days later) to find that my order had been delivered.
In terms of shipping times, very happy! In terms of communication, not so good (as i had no idea about the status of my order/no tracking). But it was good to be surprised with a package once i returned home.
Overall, can't complain about my purchase since it did arrive and arrived quite quickly. Just sometimes, you like to know when your item is shipped/when you may expect it/be able to track your order/etc.
Nevertheless, based on this purchase, would buy from Deals Direct again!